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All Journal Journal of Telenursing (JOTING)
Kurniasari, Ani
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Health Professions Nursing

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Kualitas Layanan Rawat Gabung dengan Tingkat Kepuasan Keluarga di Kamar Bayi Sehat Kurniasari, Ani; Danismaya, Irawan; Mulyadi, Egi; Alamsyah, Azhar Zulkarnain
Journal of Telenursing (JOTING) Vol. 8 No. 1 (2026): Journal of Telenursing (JOTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/bx009z43

Abstract

This study aims to analyze the relationship between the quality of outpatient care services and family satisfaction levels, providing a basis for hospitals to improve service quality. The research method used was a quantitative cross-sectional approach. Purposive sampling was used with 60 respondents. The results showed a p-value of 0.010, meaning p<0.050. The majority of respondents (93.3%) rated the quality of outpatient care services as high quality, and the majority (93.3%) were satisfied with the outpatient care they received. In conclusion, there is a relationship between the quality of outpatient care services and family satisfaction levels at the Healthy Baby Room.   Keywords: Family Satisfaction, Service Quality, Outpatient Care
Co-Authors Alamsyah, Azhar Zulkarnain Irawan Danismaya Mulyadi, Egi