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All Journal Jurnal Indonesia Sosial Teknologi Assessment: Journal Of Counseling Guidance
Septien Dwi Savandha
Universidad Tecnológica Latinoamericana en Línea (UTEL)
Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Cross-Cultural Technology Adaptation in Global Video Consultation Platforms: Language, Interface Design, and Cultural User Experience Septien Dwi Savandha
Jurnal Indonesia Sosial Teknologi Vol. 6 No. 11 (2025): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v6i11.9157

Abstract

The globalization of video consultation platforms has exposed critical gaps in cross-cultural technology adaptation, with linguistic and cultural barriers significantly impeding equitable access to healthcare. This study investigated how cultural and linguistic factors influence user experience with video consultation platforms across diverse global contexts. A qualitative phenomenological approach was employed, utilizing purposive sampling to recruit 45 participants from six countries (Indonesia, Japan, Lebanon, India, Germany, Brazil) representing distinct cultural dimensions. Data collection occurred through semi-structured interviews (45-60 minutes) and think-aloud protocol sessions (n=18) between March and September 2024. Reflexive thematic analysis, following Braun and Clarke's framework, was conducted, achieving intercoder reliability (κ = 0.87), with data saturation confirmed at 38 participants. Five primary themes emerged: linguistic accessibility barriers affected 82.2% of non-English-speaking participants, and medical terminology translation difficulties ranged from 57.1% to 87.5% across countries. Collectivist culture participants (82.6%) preferred family-inclusive features, whereas individualist culture participants (80%) preferred individual-focused interfaces. Participants from a high-context communication culture required 47% longer to complete the task. Privacy priorities varied substantially, reflecting cultural specificity in trust-formation mechanisms. Visual design preferences varied markedly in color symbolism, information density (42%-78% preferred screen coverage), and icon recognition rates (37.5%-87.5%). Cultural and linguistic factors fundamentally shape the usability of video consultation platforms across multiple dimensions. Findings challenge universal design paradigms, establishing cultural responsiveness as essential to the equitable deployment of telemedicine. Platform developers must integrate comprehensive cultural adaptation, encompassing linguistic localization, accommodation of communication patterns, culturally appropriate privacy frameworks, and customization of visual design.
Compassion-Focused Therapy for Moral Injury Among Healthcare Professionals: A Burnout Prevention Counseling Model in Indonesian Public Hospitals Septien Dwi Savandha
Asesment : Journal Of Counseling Guidance Vol. 2 No. 1 (2024): Asesment: Journal of Counseling Guidance
Publisher : P3M STAI Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59784/gjqv9m82

Abstract

Background: Healthcare professionals in Indonesian public hospitals experience high rates of moral injury—psychological trauma resulting from ethical violations and systemic constraints—which precipitates chronic burnout and workforce attrition, yet culturally appropriate, evidence-based interventions remain scarce.Objective: This study aimed to develop and evaluate a compassion-focused therapy (CFT) model for preventing burnout by addressing moral injury among Indonesian healthcare professionals working in resource-constrained public hospital settings.Method: A convergent parallel mixed-methods design was employed involving 72 healthcare professionals (physicians and nurses) from three public hospitals in Java who participated in an eight-week CFT group intervention, with quantitative assessments measuring moral injury, burnout, and self-compassion at baseline, mid-intervention, and post-intervention, and qualitative semi-structured interviews exploring lived experiences and cultural appropriateness.Findings and Implications: Results demonstrated statistically significant reductions in moral injury severity (28.8%, d = 1.42), burnout across all dimensions (25.7%–36.8%, d = 1.00–1.39), and substantial increases in self-compassion (61.9%, d = 1.73), while qualitative findings revealed therapeutic mechanisms operating through shame reduction, values reconnection, compassionate courage development, and sustainable practice integration within Indonesian cultural contexts.Conclusion: The study establishes compassion-focused therapy as an effective, culturally resonant intervention for preventing healthcare workforce burnout through addressing moral injury, offering evidence-based frameworks for individual healing and organizational support systems applicable to resource-constrained healthcare settings globally.
Student Support and Guidance Services in Australian Higher Education: A Cross-Institutional Analysis of Career Counseling and Academic Development Programs Septien Dwi Savandha; Adelia Azzahra; Alifa Suri Rahmadhina
Asesment : Journal Of Counseling Guidance Vol. 3 No. 1 (2025): Asesment: Journal of Counseling Guidance
Publisher : P3M STAI Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59784/b0v3ch30

Abstract

Background: Student support services play critical roles in facilitating academic success and career development within higher education, yet a comprehensive understanding of their organisational structures, delivery models, and effectiveness across Australian institutions remains limited.Objective: This study systematically examined career counselling and academic development services across diverse Australian universities to identify factors associated with effective, accessible, and equitable service provision.Method: A convergent parallel mixed-methods design was employed across 22 institutions, integrating institutional questionnaires, surveys of 118 staff members and 4,847 students, semi-structured interviews, focus groups, and document analysis conducted over 18 months.Findings and Implications: Results revealed substantial heterogeneity in organisational structures, with student-to-staff ratios averaging 3,426:1 for career services and 2,673:1 for academic development. Appointment wait times (35.8%) and lack of service awareness (24.3%) emerged as primary barriers, while institutional factors including staffing ratios, operating hours, and delivery modalities explained 47.6% of variance in student satisfaction. International students and female students utilised services at significantly higher rates.Conclusion: Findings provide an evidence-based foundation for enhancing service accessibility, adequacy, and equity through organisational innovations, capacity enhancement, extended operating hours, and culturally responsive programming, with implications for institutional policy and sector-wide quality assurance frameworks.
Co-Authors Adelia Azzahra Alifa Suri Rahmadhina