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All Journal JURNAL PENELITIAN KESMASY JURNAL INOVASI KESEHTAN MASYARAKAT Jurnal Pengabdian Masyarakat Putri Hijau Journal of Women's Health and Midwifepreneurship
Rizqi Nanda Putri
Institut Kesehatan Deli Husada Deli Tua
Humanities Education Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Veterinary Other

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Pengaruh Kualitas Pelayanan Keperawatan terhadap Tingkat Kepuasan Pasien Rawat Inap di Rumah Sakit Umum Sembiring Deli Tua Tahun 2024 Rifqi Azhari; Rizqi Nanda Putri; Delsi Br. Ginting
JWHM : Journal of Women's Health and Midwifepreneurship Vol. 2 No. 1 (2026): JWHM
Publisher : Universitas Satya Terra Bhinneka

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Abstract

Latar Belakang: Penelitian ini mempunyai tujuan guna mengetahui dampak kualitas pelayanan keperawatan pada tingkat kepuasan pasien rawat inap di RSU Sembiring Deli Tua. Jenis yang dipakai pada penelitian ini yakni jenis kuantitatif dengan pendekatan deskriptif. Metode: Desain penelitian yang dipakai yakni desain penelitian cross-sectional. Dalam penelitian ini memakai sampel yakni 72 pasien.Tteknik purposive sampling dipakai pada penelitian ini. Analisis statistika yang dipakai pada penelitian adalah memakai Uji Chi-square serta α 0,05 dengan tingkat kepercayaan 95%, dengan capaian analisis statistik < 0,05 dengan demikian variabel diungkapkan berkaitan dengan signifikan. Hasil : Berlandaskan capaian analisis uji chisquare bisa dilakukan pengambilan kesimpulan yakni seluruh variabel dari dimensi kualitas pelayanan keperawatan (tangibles, reliability, responsivennes, assurance, serta empathy) dengan bersamaan mempunyai dampak yang signifikan pada tingkat kepuasa pasien rawat inap di RSU Sembiring Deli Tua. Hasil, terkait menampilkan bahwa variabel yang paling besar memberi pengaruh yakni responsivennes nilai prevalensi rasio yang baik 1,4, empathy nilai prevalensi rasio 1,4, tangibles nilai prevalensi rasio 1,7, assurance nilai prevalensi rasio 3,3, dan reability nilai prevalensi rasio 4,7 kali mempengaruhi tingkat kepuasan pasien dibandingkan dengan sedang/cukup. Adapun nilai p-value yang didapat dari variabel kualitas pelayanan yaitu 0,000, oleh karenanya nilai p<0.05 yang mempunyai arti ada pengaruh yang signifikann diantara variabel tingkat kepuasan pasien rawat inap di RSU Sembiring Deli Tua
HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT JALAN PADA POLI PENYAKIT DALAM DI RUMAH SAKIT UMUM SEMBIRING DELI TUA TAHUN 2025: HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT JALAN PADA POLI PENYAKIT DALAM DI RUMAH SAKIT UMUM SEMBIRING DELI TUA TAHUN 2025 Lina Febriani Tanjung; Rizqi Nanda Putri
Jurnal Penelitian Kesmasy Vol. 8 No. 1 (2025): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v8i1.2682

Abstract

Hospital service quality is an important aspect in determining the level of patient satisfaction, especially in outpatient installations that have direct and repeated interactions. This study aims to determine the relationship between service quality and outpatient satisfaction at the Internal Medicine Clinic of Sembiring Deli Tua General Hospital in 2025. This study used a quantitative approach with a descriptive analytical design and cross-sectional method. A sample of 87 respondents was taken using the Lemeshow formula. The research instrument was a questionnaire that measured five dimensions of service quality based on the SERVQUAL model, namely tangibles, reliability, responsiveness, assurance, and empathy. The results of univariate analysis showed that the majority of respondents rated the service as "good", and patient satisfaction was also high (93.1%). Bivariate analysis with the chi-square test showed a significant relationship between each dimension of service quality and patient satisfaction of tangibles (p = 0.006), reliability (p = 0.003), responsiveness (p = 0.031), assurance (p = 0.022), and empathy (p = 0.005). Thus, the better patients' perceptions of service quality, the higher their perceived level of satisfaction. These results suggest the need to improve service quality across all dimensions to enhance patient satisfaction and hospital loyalty.
HUBUNGAN PROSES REKRUTMEN DAN SELEKSI PEGAWAI DENGAN KINERJA PEGAWAI UNIT ADMINISTRASI DI RUMAH SAKIT UMUM SEMBIRING DELI TUA TAHUN 2025 Rizqi Nanda Putri; Lina Febriani Tanjung; Nanda Aginta Ginting
Jurnal Inovasi Kesehatan Masyarakat Vol. 7 No. 1 (2026): Jurnal Inovasi Kesehatan Masyarakat (JIKM)
Publisher : Fakultas Kesehatan Masyarakat, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jikm.v7i1.3053

Abstract

Employee performance is a crucial indicator of organizational success, especially in the healthcare sector such as hospitals. One key factor influencing performance is the recruitment and selection process. This study aimed to examine the relationship between recruitment and selection process and the performance of administrative staff at Sembiring General Hospital Deli Tua in 2025. A quantitative method with a cross-sectional design was applied. The study involved a total sample of 61 respondents, representing the entire administrative staff, selected using a total sampling technique. Data were collected by using a structured closed-ended questionnaire and the data analyzed with the chi-square statistical test. The results revealed a significant relationship between the recruitment process and employee performance (p = 0.000 < 0,05), while no significant relationship was found between the selection process and employee performance (p = 0.104 > 0,05). These findings suggested that a transparent, objective, and structured recruitment process contributes significantly to performance improvement. In contrast, a rushed selection process without clear evaluation indicators may hinder the achievement of optimal performance. The issue was evident at the hospital, where the selection process was carried out hastily to fill vacancies without comprehensive candidate assessment. There fore, it is recommended that hospital management improve the selection system by clarifying evaluation criteria and strengthening the integration between recruitment and selection processes. Proper planning in both stages is essential to produce competent, loyal, and high-performing human resources capable of delivering excellent administrative services. Are expected to serve as a reference for improving HR management policies and as a foundation for future research exploring deeper connections between recruitment, selection, and employe performance in healthcare institutions.
PENINGKATAN PENGETAHUAN MASYARAKAT TENTANG HAK DAN KEWAJIBAN PASIEN DALAM PELAYANAN KESEHATAN DI RSU SEMBIRING Nada Amirah; Lina Febriani Tanjung; Rizqi Nanda Putri; Rizliana Anggita
Jurnal Pengabdian Masyarakat Putri Hijau Vol. 6 No. 3 (2026): Jurnal Pengabdian Masyarakat Putri Hijau (JPMPH)
Publisher : INSTITUT KESEHATAN DELI HUSADA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpmph.v6i3.3113

Abstract

Patient rights and responsibilities are essential components in achieving quality, safe, and patient-centered healthcare services. However, many people still have limited understanding regarding their rights and responsibilities while receiving healthcare services, which may lead to misunderstandings between patients and healthcare providers and affect the quality of care. This community service program aimed to improve public knowledge regarding patient rights and responsibilities in healthcare services at Sembiring General Hospital. The methods employed included preparation, educational interventions through lectures, discussions, and question-and-answer sessions, followed by evaluation activities. The educational materials covered patient rights, patient responsibilities, the role of patients in supporting patient safety, and interactive discussions. Evaluation was conducted using 12 questions administered before and after the educational intervention. The results showed an increase in participants' knowledge by 45%. Before the educational program, participants answered correctly an average of 6 out of 12 questions, whereas after the intervention, the number of correct answers increased to 12 out of 12 questions. The highest improvement was observed in the aspects of patient rights and patient responsibilities, with an increase of 50%. This program proved effective in improving public understanding of patient rights and responsibilities and is expected to support the enhancement of healthcare quality and patient safety at Sembiring General Hospital. Continuous educational efforts are needed to encourage active patient participation in patient-centered healthcare services. Keywords: patient rights, patient responsibilities, health education, patient safety, quality of healthcare services.
Co-Authors Amirah, Nada Delsi Br. Ginting Lina Febriani Tanjung Nanda Aginta Ginting Rifqi Azhari Rizliana Anggita