Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal JURNAL PENELITIAN KESMASY JURNAL INOVASI KESEHTAN MASYARAKAT
Lina Febriani Tanjung
Institut Kesehatan Deli Husada Deli Tua
Humanities Education Environmental Science Health Professions Public Health

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT JALAN PADA POLI PENYAKIT DALAM DI RUMAH SAKIT UMUM SEMBIRING DELI TUA TAHUN 2025: HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT JALAN PADA POLI PENYAKIT DALAM DI RUMAH SAKIT UMUM SEMBIRING DELI TUA TAHUN 2025 Lina Febriani Tanjung; Rizqi Nanda Putri
Jurnal Penelitian Kesmasy Vol. 8 No. 1 (2025): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v8i1.2682

Abstract

Hospital service quality is an important aspect in determining the level of patient satisfaction, especially in outpatient installations that have direct and repeated interactions. This study aims to determine the relationship between service quality and outpatient satisfaction at the Internal Medicine Clinic of Sembiring Deli Tua General Hospital in 2025. This study used a quantitative approach with a descriptive analytical design and cross-sectional method. A sample of 87 respondents was taken using the Lemeshow formula. The research instrument was a questionnaire that measured five dimensions of service quality based on the SERVQUAL model, namely tangibles, reliability, responsiveness, assurance, and empathy. The results of univariate analysis showed that the majority of respondents rated the service as "good", and patient satisfaction was also high (93.1%). Bivariate analysis with the chi-square test showed a significant relationship between each dimension of service quality and patient satisfaction of tangibles (p = 0.006), reliability (p = 0.003), responsiveness (p = 0.031), assurance (p = 0.022), and empathy (p = 0.005). Thus, the better patients' perceptions of service quality, the higher their perceived level of satisfaction. These results suggest the need to improve service quality across all dimensions to enhance patient satisfaction and hospital loyalty.
HUBUNGAN PROSES REKRUTMEN DAN SELEKSI PEGAWAI DENGAN KINERJA PEGAWAI UNIT ADMINISTRASI DI RUMAH SAKIT UMUM SEMBIRING DELI TUA TAHUN 2025 Rizqi Nanda Putri; Lina Febriani Tanjung; Nanda Aginta Ginting
Jurnal Inovasi Kesehatan Masyarakat Vol. 7 No. 1 (2026): Jurnal Inovasi Kesehatan Masyarakat (JIKM)
Publisher : Fakultas Kesehatan Masyarakat, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jikm.v7i1.3053

Abstract

Employee performance is a crucial indicator of organizational success, especially in the healthcare sector such as hospitals. One key factor influencing performance is the recruitment and selection process. This study aimed to examine the relationship between recruitment and selection process and the performance of administrative staff at Sembiring General Hospital Deli Tua in 2025. A quantitative method with a cross-sectional design was applied. The study involved a total sample of 61 respondents, representing the entire administrative staff, selected using a total sampling technique. Data were collected by using a structured closed-ended questionnaire and the data analyzed with the chi-square statistical test. The results revealed a significant relationship between the recruitment process and employee performance (p = 0.000 < 0,05), while no significant relationship was found between the selection process and employee performance (p = 0.104 > 0,05). These findings suggested that a transparent, objective, and structured recruitment process contributes significantly to performance improvement. In contrast, a rushed selection process without clear evaluation indicators may hinder the achievement of optimal performance. The issue was evident at the hospital, where the selection process was carried out hastily to fill vacancies without comprehensive candidate assessment. There fore, it is recommended that hospital management improve the selection system by clarifying evaluation criteria and strengthening the integration between recruitment and selection processes. Proper planning in both stages is essential to produce competent, loyal, and high-performing human resources capable of delivering excellent administrative services. Are expected to serve as a reference for improving HR management policies and as a foundation for future research exploring deeper connections between recruitment, selection, and employe performance in healthcare institutions.
Co-Authors Nanda Aginta Ginting Rizqi Nanda Putri