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All Journal EKOBIS ABDIMAS : Jurnal Pengabdian Masyarakat Matrik: Jurnal Manajemen, Strategi Bisnis, Dan Kewirausahaan
Alexander Hiro Wibisono
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Other

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Implications of Interpersonal Conflict for Physicians’ Task Performance: Workplace Deviance as a Mediator sulaksono, Andri; Burhan Bungin; Liliana Dewi; Alexander Hiro Wibisono
MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Vol. 20 No. 1 (2026)
Publisher : Faculty of Economics and Business Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/MATRIK:JMBK.2026.v20.i01.p02

Abstract

Medical environments frequently encounter interpersonal tensions that influence clinical effectiveness and may shape how physicians carry out their tasks. Grounded in Social Exchange Theory and Conservation of Resources Theory, this study examines the link between interpersonal conflict and physicians’ task performance by considering workplace deviance as a mediating mechanism. Using a cross-sectional design and surveyed a population of physicians in various healthcare facilities in Surabaya. Using purposive sampling than collected data from 150 respondents via an online, self-administered structured questionnaire. The data were analyzed with PLS-SEM. The measurement model met all reliability and validity criteria, and the structural model demonstrated significant explanatory and predictive power. The findings indicate that conflict can actually enhance performance when it is managed as task-focused disagreement within a framework of strong professional controls. In contrast, deviant behaviors consistently undermine performance. Furthermore, workplace deviance partially mediated the relationship between conflict and performance. Based on these findings, the study offers practical solutions for healthcare organizations in Indonesia. Include implementing effective conflict management, providing communication training, and consistently enforcing a code of ethics to harness potential benefits of task-related conflict.
Pelatihan Teknis Content Pillar Berbasis Prompt AI bagi Ibu Rumah Tangga Pelaku UMKM Desa Jimbaran Wetan, Sidoarjo Gana Pradipa Bawana; Alexander Hiro Wibisono; Halek Mu’min
Ekobis Abdimas Vol 7 No 1 (2026): Juni 2026
Publisher : Fakultas Ekonomi, Universitas PGRI Adi Buana Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/ekobisabdimas.7.1.11747

Abstract

Program pengabdian kepada masyarakat ini bertujuan meningkatkan kapasitas pemasaran konten digital ibu rumah tangga pelaku UMKM di Desa Jimbaran Wetan, Sidoarjo, melalui pelatihan teknis pembuatan konten berstruktur menggunakan kerangka Content Pillar berbasis empat pilar: Promotional, Educational, Entertainment, dan Conversational. Dengan memanfaatkan teknologi Generative AI sebagai alat bantu utama, peserta dilatih menggunakan template prompt sederhana yang dirancang khusus untuk pengguna dengan literasi digital minimal. Pendekatan pelatihan langsung (hands-on training) dipilih agar setiap ibu rumah tangga mampu menghasilkan konten nyata di WhatsApp Status dan Instagram selama sesi berlangsung. Hasil kegiatan menunjukkan peningkatan signifikan dalam pemahaman peserta tentang fungsi masing-masing pilar konten, kemampuan menyusun prompt AI yang tepat sasaran, serta kepercayaan diri dalam mengelola konten promosi secara mandiri dan terencana. Program ini membuktikan bahwa kerangka Content Pillar yang disederhanakan, dikombinasikan dengan panduan prompt AI yang kontekstual, mampu menjadi strategi pemasaran digital yang efektif, berkelanjutan, dan aksesibel bagi pelaku UMKM berbasis rumah tangga di perdesaan.
Co-Authors Burhan Bungin Gana Pradipa Bawana Halek Mu’min Liliana Dewi Sulaksono, Andri