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All Journal Jurnal Ekonomi dan Studi Pembangunan (JESP)
Puji Handayati
Faculty of Economics, Universitas Negeri Malang
Economics, Econometrics & Finance

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Industrial Role Optimization in Regional Development through Corporate Social Responsibility Puji Handayati; Budi Eko Soetjipto; Dhika Maha Putri; Ria Zulkha Ermayda; Sulis Rochayatun; Ratna Dwi Nastiti; Bagus Shandy Narmaditya; Shadi Emad Areef Alhaleh
Jurnal Ekonomi dan Studi Pembangunan Vol 12, No 2 (2020)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um002v12i22020p176

Abstract

Sustainable development is a complex problem that demands a partnership to create synergy from government and the industrial sector. This partnership is created through corporate social responsibility (CSR) program with the sustainable development principle. East Java, one of the provinces in Indonesia, has developed CSR forums in the regencies/cities to synergize the company’s CSR programs with the regional development programs. This study aims to minutely examine how the industrial world optimally performs its role in regional development with its social responsibility. This research used the content analysis method, while the respondents were 18 CSR Forums out of regencies/cities in East Java, and companies incorporated in those forums. The results showed that most of the companies had carried out their social responsibilities with variations in their numbers and activities. A report said that three trillion rupiah were granted for the CSR fund. It was a significant amount compared to the 30 trillion development budgets of East Java in 2018. The implementation of CSR tends to be charity, instead of be directed and arranged into continuous and sustainable programs. The CSR Forums are to perform a proactive synergy between companies and the government. However, due to various limitations and constraints of each region, this has not reached its optimal level. Ongoing efforts are needed to establish government and industry harmonization with the intention that the existing CSR funds unquestionably become one of the regional development reinforcements. Keywords:   Corporate Social Responsibility (CSR), CSR Forum, Regional Development
New Trend Switching Behavior of Bank Customers Akhmad Hafandi; Masdar Hilmy; Puji Handayati
Jurnal Ekonomi dan Studi Pembangunan Vol 13, No 1 (2021)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um002v13i12021p052

Abstract

This study aims to identify the factors that influence switching behavior of customers in selecting Sharia banking services in Indonesia. This study employed a positivistic research paradigm to explain and predict the determinants of switching behavior of banking customers. In this study, a quantitative approach was adopted to examine the relationship between variables, determine variable causality, generalization, and prediction. The results of data analysis indicate that the important factors that determine switching behavior are religiosity, internet banking, and employee hospitality. Additionally, conditions that can hinder switching behavior are the fact that customers are increasingly rational. Lastly, the strategy that need to be developed by Islamic banking related to switching behavior is to maintain customer loyalty. The managerial implication of this research is that efforts are needed to increase understanding of Islamic banking to a higher level of education through a rational approach. Future research is expected to include price variables, number of offices, and other rational-based services to explore in more detail the determinants of switching behavior. Keywords: Switching behavior, Banking customer, Sharia banksJEL Classification: D91; G21; G41
Co-Authors Akhmad Hafandi Bagus Shandy Narmaditya Budi Eko Soetjipto Dhika Maha Putri Masdar Hilmy Ratna Dwi Nastiti Ria Zulkha Ermayda Shadi Emad Areef Alhaleh Sulis Rochayatun