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AR Hidayat
Universitas Famika, Indonesia
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A Work Motivation Strengthening Program to Enhance Employee Performance in Financial Services Organizations AR Hidayat; Gary Leonard Hendrik; Andi Rinda Oktariani; Andi Reski Nurhikmah
Jurnal Sipakatau: Inovasi Pengabdian Masyarakat Vol. 3 No. 1 (2025): Jurnal Sipakatau
Publisher : PT. Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/sipakatau.v3i1.253

Abstract

This community engagement program aims to strengthen work motivation as a strategic effort to improve employee performance within financial services organizations. The primary challenge faced by management involved declining morale, reduced commitment, and decreasing service quality, which collectively impacted overall productivity. To address these issues, the program implemented a series of motivation-enhancing activities, including training sessions, group discussions, role-play simulations, and coaching, utilizing a participatory approach. Employees were actively involved in identifying core problems, reflecting on work behaviors, and developing action plans and collective commitments. The results indicate a significant improvement in motivation, discipline, and job satisfaction. Based on pre-test and post-test evaluations, work motivation increased by 22.4%, accompanied by measurable improvements in both individual and team performance. The program effectively contributed to strengthening a productive and service-oriented work culture, demonstrating that participatory interventions can serve as an effective strategy to enhance employee performance in the financial services sector.
IMPLEMENTASI SISTEM MANAJEMEN ADMINISTRASI KELURAHAN CENRANA, KECAMATAN KAHU, KABUPATEN BONE BERBASIS DIGITAL UNTUK MENINGKATKAN PELAYANAN PUBLIK AR Hidayat; Andi Rinda Oktariani; Sudirman Sudirman; Sri Ayu Nuramalia Kaharuddin; Gary Leonard Hendrik
Jurnal Abdi Negeriku Vol 5, No 1 (2026): Jurnal Abdi Negeriku
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35580/jan.v5i1.83872

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kualitas pelayanan publik melalui implementasi sistem manajemen administrasi berbasis digital di Kelurahan Cenrana, Kecamatan Kahu, Kabupaten Bone. Permasalahan utama yang dihadapi adalah masih digunakannya sistem administrasi manual yang menyebabkan keterlambatan pelayanan, kesalahan pencatatan data, serta rendahnya efisiensi kerja aparatur. Metode yang digunakan dalam kegiatan ini adalah pendekatan partisipatif melalui tahapan observasi, perancangan sistem, implementasi, pelatihan, dan evaluasi. Hasil kegiatan menunjukkan bahwa sistem administrasi berbasis digital yang diterapkan mampu meningkatkan efisiensi dan efektivitas pelayanan, yang ditandai dengan penurunan waktu pelayanan serta peningkatan akurasi data. Selain itu, terjadi peningkatan kapasitas aparatur dalam penggunaan teknologi informasi setelah dilakukan pelatihan dan pendampingan. Dari sisi masyarakat, pelayanan menjadi lebih cepat, mudah, dan transparan sehingga meningkatkan tingkat kepuasan masyarakat. Dengan demikian, implementasi sistem administrasi berbasis digital terbukti efektif dalam meningkatkan kualitas pelayanan publik di tingkat kelurahan. 
Co-Authors Andi Reski Nurhikmah Andi Rinda Oktariani Gary Leonard Hendrik Sri Ayu Nuramalia Kaharuddin Sudirman Sudirman