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A Work Motivation Strengthening Program to Enhance Employee Performance in Financial Services Organizations AR Hidayat; Gary Leonard Hendrik; Andi Rinda Oktariani; Andi Reski Nurhikmah
Jurnal Sipakatau: Inovasi Pengabdian Masyarakat Vol. 3 No. 1 (2025): December
Publisher : PT. Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/sipakatau.v3i1.253

Abstract

This community engagement program aims to strengthen work motivation as a strategic effort to improve employee performance within financial services organizations. The primary challenge faced by management involved declining morale, reduced commitment, and decreasing service quality, which collectively impacted overall productivity. To address these issues, the program implemented a series of motivation-enhancing activities, including training sessions, group discussions, role-play simulations, and coaching, utilizing a participatory approach. Employees were actively involved in identifying core problems, reflecting on work behaviors, and developing action plans and collective commitments. The results indicate a significant improvement in motivation, discipline, and job satisfaction. Based on pre-test and post-test evaluations, work motivation increased by 22.4%, accompanied by measurable improvements in both individual and team performance. The program effectively contributed to strengthening a productive and service-oriented work culture, demonstrating that participatory interventions can serve as an effective strategy to enhance employee performance in the financial services sector.
My Mosque, My Business Hub: The Mediating Power of Product Innovation in Mosque Based SME Performance Asmayanti Asmayanti; Hajar Dewantara; Andi Reski Nurhikmah; Aminuddin Hamdat; Andika Isma
Fundamental and Applied Management Journal Vol. 4 No. 1 (2026): March
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v4i1.600

Abstract

This research investigates mosque-based entrepreneurship and the mediating role of product innovation on business performance in Indonesia. The study highlights the significant contribution of entrepreneurship to economic growth, while noting challenges faced by SMEs in Indonesia, such as access to capital and intense competition. The research aims to assess the implementation of mosque-based entrepreneurship and how product innovation can enhance business performance, measured through profitability, productivity, and market share. The quality of service and human resources are also examined for their impact on business performance and product innovation. Data was collected through questionnaires from 425 mosque SMEs in Indonesia and analyzed using Partial Least Square (PLS). The findings show that service quality and human resources positively influence business performance, both directly and through product innovation. This study underscores the importance of innovation in improving competitiveness and the performance of SMEs.