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Ulfatul Uyun
Akademi Administrasi Rumah Sakit Mataram
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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EKONOMI MIKRO (Literatur Review) Lale Ajeng Khalifatun Wardani; Aprilia Kusnadi Putri; Arini Ihwatun Nisa; Safira Maulinda; Alenia Juwita Dewi; Ulfatul Uyun; Dodik Muhaenim; Sopian Zaori
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 4 (2022): Nusadaya Journal of Multidiciplinary Studies, December 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i4.20

Abstract

Economics is a social science that involves a study in order to determine choices and consider the things that need to be done in that election. Economics is included in the branch of social science that focuses on the use of scarce or limited resources to meet human needs. While humans have various needs and are endless or unlimited. Regarding the existing problems, economics can look at problems from two angles, namely micro and macro. Microeconomics studies various activities of economic units, such as individuals, both individual persons, individual companies, or other individuals.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PASIEN PADA PELAYANAN FARMASI DI RUMAH SAKIT JIWA MUTIARA SUKMA MATARAM Ulfatul Uyun; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 10 (2024): Nusadaya Journal of Multidiciplinary Studies, December 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i10.68

Abstract

This study aimed to analyze the factors influencing patient satisfaction with pharmaceutical services at Rumah Sakit Jiwa Mutiara Sukma Mataram. A quantitative approach was employed, utilizing multiple linear regression analysis to examine the effects of service promptness (X1), accuracy of medication dispensing (X2), and clarity of drug-related information (X3) on patient satisfaction (Y). The results of the partial hypothesis testing (t-test) indicated that all three independent variables had a positive and statistically significant effect on patient satisfaction, with respective significance values of 0.028, 0.046, and 0.040 (p < 0.05). Simultaneously, the F-test results demonstrated that these variables collectively exerted a significant effect on patient satisfaction, with a significance value of 0.012 (p < 0.05). The coefficient of determination (R²) was 0.840, indicating that 84.00% of the variance in patient satisfaction can be explained by service promptness, accuracy of medication dispensing, and clarity of drug information, while the remaining 16.00% is attributable to other factors beyond the scope of the research model. Enhancing the quality of pharmaceutical services through the optimization of these three aspects represents a relevant and strategic approach to improving patient satisfaction.
Co-Authors Alenia Juwita Dewi Aprilia Kusnadi Putri Arini Ihwatun Nisa Dodik Muhaenim Lale Ajeng Khalifatun Wardani Lale Ajeng Khalifatun Wardani Muhammad Habibullah Aminy Safira Maulinda Slamet Mardiyanto Rahayu Sopian Zaori Wahyu Aprilyaningsih