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Maria Ulfa
Akademi Administrasi Rumah Sakit Mataram
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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PEMBIAYAAN KESEHATAN DAN PERAN PEMERINTAH DALAM PELAYANAN KESEHATAN Lia Sopiani; Maria Ulfa; Zaini; Yuni Andriana; Ifayatul Ahyani; Nila Agustin; Yulia Rohmiati Hamri; Lale Ajeng Khalifatun Wardani
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 4 (2022): Nusadaya Journal of Multidiciplinary Studies, December 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i4.22

Abstract

Health financing is one of the fields of science in health economics. What is meant by health costs is the amount of funds that must be provided by individuals, families, community groups. Sources of health costs can come from the government budget, community budgets, domestic and foreign assistance, as well as a combination of government and community budgets. In general, health costs can be divided into two, namely the cost of medical services and the cost of public health services. The main requirements for health financing are the amount, distribution and utilization. While the function of financing is to extract funds, multiply funds. The main problems in health financing include the lack of available funds, inappropriate distribution of funds, inappropriate use of funds, imperfect management of funds and increasing health costs. While the settlement efforts taken include increasing the amount of funds, improving the distribution, utilization and management of funds, as well as controlling health costs.
PENGARUH KUALITAS PELAYANAN TENAGA ADMINISTRASI TERHADAP KEPUASAN PASIEN DIUNIT RAWAT JALAN DI PUSKESMAS SANTONG KABUATEN LOMBOK UTARA Maria Ulfa; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.85

Abstract

The quality of health services is a level that shows the perfection of health services which is able to cereate a sense of satisfaction in each patient. So if there is dissatisfaction whit the patient, this is something that needs to be taken into account. This study aims to determine the influence of the quality of administrative staff services on patient satisfaction in the outpatient unit of the Santong Public Health Center, North Lombok Regency. This research uses a cros-sectional design, of quantitative analysis. The population in this study was all medical personnel at the Santong Community Health Center, North Lombok Regency. The collection technique used accidiental sampling, whit a sample of 50 samples. The instrument in this research is questionnaire, the date analysis used is simple linier regression. The research shows that all indicators of service quality (Reliability, Responsiveness, Assurance, Empathy, tangible) together have a positive influence on the quality of administrative staff service on patient satisfaction in the outpatient unit of Santong Community Health Center, North Lombok Regency.
Co-Authors Ifayatul Ahyani Lale Ajeng Khalifatun Wardani Lale Ajeng Khalifatun Wardani Lia Sopiani Muhammad Aditya Rachman Muhammad Habibullah Aminy Nila Agustin Slamet Mardiyanto Rahayu Wahyu Aprilyaningsih Yulia Rohmiati Hamri Yuni Andriana Zaini