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All Journal West Science Business and Management
Ichsan, Fadli Fatihul
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of Work-Family Conflict and Job Stress on the Performance of Female Inpatient Nurses with Motivation as an Intervening Variable at Petala Bumi Regional General Hospital Pekanbaru City Ichsan, Fadli Fatihul; Ningsih, Dewita Suryati; Novrianti, Dian Puspita
West Science Business and Management Vol. 4 No. 01 (2026): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v4i01.2710

Abstract

Petala Bumi Regional General Hospital is a Type C hospital located in Pekanbaru City with a vision to deliver excellent, quality, and affordable healthcare services supported by competent human resources and accountable management; as nurses are the frontline staff who interact most frequently with patients, their performance is pivotal to service quality and institutional image. This study examines the effects of work–family conflict and job stress on the performance of female inpatient nurses, with work motivation as an intervening variable, at Petala Bumi Regional General Hospital. The population comprised all female inpatient nurses in 2025 (78 individuals), and purposive sampling of married female nurses yielded 56 respondents. Data were analyzed using path analysis with SmartPLS 4. The findings reveal that work–family conflict and job stress have negative and significant effects on nurses’ motivation and performance, while work motivation has a positive and significant effect on performance; moreover, work–family conflict and job stress also exert negative and significant indirect effects on performance through work motivation.
Co-Authors Dewita Suryati Ningsih Novrianti, Dian Puspita