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All Journal Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Publicness: Journal of Public Administration Studies
Berliana Safitri, Aisyah
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Social Sciences

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Integritas Aparatur dan Etika Birokrasi sebagai Pilar Kualitas Pelayanan Publik: Studi Kasus Kelurahan 27 Ilir, Palembang Permata Sari, Intan Dwi; Cahya Putri, Naila; Berliana Safitri, Aisyah; Riana, Ica; Hartanti, Febbry; Wulan Agustien, Zahfarina; Mashary, Try; Sahadewa, Ariel; Aini, Syarifah; Keril, Radia; Adelia Suryani, Riza
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 8 No 1 (2026): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v8i1.1540

Abstract

Quality public service is a manifestation of the government’s responsibility to fulfill community needs, particularly at the village level as the frontline of public service delivery. This study aims to examine the implementation of bureaucratic integrity and ethics in improving the quality of public services at the 27 Ilir Subdistrict Office, Ilir Barat II District, Palembang City. This research employs a descriptive qualitative approach, with data collected through in-depth interviews, observation, documentation study, and literature analysis. The informants consisted of subdistrict officials and community members as service users. The findings indicate that the implementation of integrity and bureaucratic ethics at the 27 Ilir Subdistrict Office has been carried out effectively, as reflected in honest, disciplined, fair, and non-discriminatory service practices. Policies emphasizing clean, transparent, and levy-free services, along with the application of digital-based services, have contributed to improving service quality and public satisfaction. However, technical constraints such as internet network disruptions remain a challenge in online service delivery. Overall, this study concludes that bureaucratic integrity and ethics play a crucial role in enhancing public service quality and strengthening public trust in subdistrict officials, and therefore should be continuously reinforced and developed in a sustainable manner.
Analisis Alternatif Kebijakan Pengembangan Ekowisata Desa Pinang Banjar Berbasis Sinergi antar Stakeholder Berliana Safitri, Aisyah; Junaidi, Junaidi; Dwi Permata Sari, Intan; Aini, Syarifah; Keril, Radia; Sen You, Taufal
PUBLICNESS: Journal of Public Administration Studies Vol. 5 No. 1 (2026): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v5i1.338

Abstract

This study aims to analyze policy alternatives for the development of ecotourism in Pinang Banjar Village, Gelumbang District, Muara Enim Regency, by emphasizing the importance of stakeholder synergy as the foundation for policy implementation. The research focuses on identifying key problems and formulating the most feasible and implementable policy alternatives, particularly in addressing infrastructure limitations and the condition of policy vacuum, defined as the absence of specific policies at the regency level and the lack of integration of ecotourism development into regional planning documents such as the RPJMD and RIPPARD. This study employs a comprehensive policy analysis approach using the Patton and Sawicki model. Data were collected through observation, interviews, and documentation involving three key informants, namely local ecotourism managers. The analysis was conducted based on the criteria of effectiveness, efficiency, equity, political feasibility, and administrative sustainability. The findings indicate that weak stakeholder synergy is the primary factor hindering ecotourism development. This condition affects limited budget support, the absence of formal management institutions, low community capacity, and the lack of integration of ecotourism into regional development planning. These findings suggest that partial policy alternatives are insufficiently effective. Therefore, the most feasible policy alternative is an integrative approach that combines strengthening basic infrastructure, community empowerment through the establishment of Tourism Awareness Groups (Pokdarwis), enhancement of digital promotion, and integration of regional policies with improved stakeholder synergy. This recommendation is expected to serve as a reference for promoting inclusive and sustainable ecotourism development.
Co-Authors Adelia Suryani, Riza Cahya Putri, Naila Dwi Permata Sari, Intan Hartanti, Febbry Junaidi Junaidi Keril, Radia Mashary, Try Permata Sari, Intan Dwi Riana, Ica Sahadewa, Ariel Sen You, Taufal Syarifah Aini Wulan Agustien, Zahfarina