Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
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All Journal Jurnal Audiens
Waskito Aji, Tofa
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Languange, Linguistic, Communication & Media Social Sciences

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A Systematic Literature Review and Bibliometric Analysis of Crisis Communication in Digital Media (2015–2025): Mapping Trends and Intellectual Structures Waskito Aji, Tofa; Hastjarjo, Sri; Hermawati, Tanti
Jurnal Audiens Vol. 7 No. 1 (2026): March
Publisher : Universitas Muhammdiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jas.v7i1.732

Abstract

This study maps the trends and conceptual structure of crisis communication in digital media (2015–2025). Anchored in crisis/risk communication, platform/medium perspectives, and trust-building, we conduct a PRISMA-guided systematic literature review using Covidence. A Scopus query produced 76 records; after screening, 19 journal articles met the inclusion criteria (English, OA, article, final stage). We perform bibliometric mapping using VOSviewer and code outlet quartile, research method, organization type, social media platform, and yearly output. Four reproducible clusters emerge: (i) a public-health core (public health, epidemiology, procedures); (ii) social-media–trust–netnography; (iii) crisis management/risk communication with network analysis and fake news; and (iv) public relations/digital communication. Reflecting a significant pandemic-driven surge (84.2% of publications during 2021–2025), high-quality (Q1/Q2) research predominantly employs computational and netnographic methods on Twitter/X and multi-platform settings to address COVID-19 as a thematic anchor linking health communication, platform orchestration, and disinformation. The synthesized literature highlights orchestration-on-platform, trust-by-design, and evidence-based counter-misinformation as critical pillars emphasized for navigating digital crises; future research should extend to non-health crises, short-form/video platforms, and causal/longitudinal designs.
Co-Authors Hastjarjo, Sri Hermawati, Tanti