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All Journal DIMENSIA (Diskursus Ilmu Manajemen STIESA)
Angelia Anggia Permata Norman
Sekolah Tinggi Ilmu Ekonomi Sutaatmadja
Economics, Econometrics & Finance

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PENGARUH KUALITAS LAYANAN BANDARA TERHADAP CITRA PERUSAHAAN BANDARA: (SURVEI PADA BANDARA KLIA2 MALAYSIA) Gugyh Susandy; Angelia Anggia Permata Norman; Dinda Rahma Aulia
DIMENSIA (Diskursus Ilmu Manajemen STIESA) Vol. 18 No. 02 (2022): September
Publisher : STIESA Press

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This research at to verify the effect of airport service quality on and airports' corporate image. Based on the existing literature, a structural model was proposed considering the suggested relationship between such constructs. Based on this model, a survey was elaborated through an electronic questionnaire, all Stie.Sutaatmadja Students who use airports being the target population. A total of 102 respondents who declared use of airports was obtained. The results showed that airport service quality can influence the corporate image of airports. Extending the existing literature, which was limited to investigate services provided only by airlines, there was also evidence that the influence of the con structs analyzed applies not only to services provided by airlines, but also to services in airport terminals. The findings lead to the conclusion that it is relevant that managers and administrators of airport terminals ensure the quality of services provided on the ground. The guarantee of such quality can influence directly and indirectly the corporate image of airports, even enabling the preservation of the government concession to operate the airport.
IMPLEMENTASI UPAYA PENERAPAN LEAN HOSPITAL DI UNIT RAWAT JALAN RUMAH SAKIT MUTIARA HATI PAGADEN KAB.SUBANG Kuncorosidi Kuncorosidi; Angelia Anggia Permata Norman; Rita Amelia
DIMENSIA (Diskursus Ilmu Manajemen STIESA) Vol. 18 No. 02 (2022): September
Publisher : STIESA Press

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This study aims to analyze the application of Lean Hospital in the Outpatient unit of Mutiara Hati Hospital Pagaden Kab. Subang. This research was conducted to identify activities in the work process in the outpatient unit, and to analyze the value stream map of the outpatient unit. Based on the results of the study, it can be concluded that the results of the patient's value assessment starting from the registration process to getting the drug at the pharmacy still show that the wasting time is too long. This is due to the many obstacles that occur throughout the service process in the outpatient unit. The results identified that activities and activities during the work process of the outpatient unit were found to be wasteful, so that the ratio of value added activities (value added assessment) was less than 30%. As a form of the problem lies in humans, machine methods and environment. Proposed improvements are made by analyzing the root cause of the problem, making corrective steps by estimating the hospital's capabilities and the factors that influence it.
Application of Lean Manufacturing in the Canned Food and Beverage Industry: Literature Review Angelia Anggia Permata Norman; Kuncorosidi Kuncorosidi; Risma Rosmalia
DIMENSIA (Diskursus Ilmu Manajemen STIESA) Vol. 19 No. 01 (2023): Maret
Publisher : STIESA Press

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Food and beverage companies can increase profit margins by using recycled packaging, introducing scalable solutions, and implementing appropriate management systems. Canned food is any form of food that has been perfectly processed or minimally processed which is stored in a hermetically closed container (cans, pouches, etc.) and undergoes sterilization. This method of food preservation was developed in the late 18th century. Implementing lean manufacturing properly could help the company provides high-quality product at minimum cost without reducing the value-added for customers. The purpose of this study is to determine the principles of Lean Manufacturing in the canned food and beverage industry and to determine the reduction of waste in the canned food and beverage industry. The research method is a literature review, with keywords: lean manufacturing, the canned food and beverage, packaging, and lean manufacturing tools. There are 20 reference journals that support the research. The results showed that (1) the principle of lean manufacturing in the canned food and beverage industry as an illustration that improvements to the can packaging process in the food and beverage industry can significantly reduce waste, (2) lean manufacturing can be used to eliminate waste and improve the production process using the 5S method which serves to prevent and facilitate companies in detecting problems that will arise.), (3) lean manufacturing has been widely applied in various industries, especially in the canned food and beverage industry
Co-Authors Dinda Rahma Aulia Gugyh Susandy Kuncorosidi Kuncorosidi Risma Rosmalia Rita Amelia