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Maesaroh Maesaroh
Program Studi S1 Administrasi Publik
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Analisis Kualitas Pelayanan Perizinan Berusaha Berbasis Risiko (Online Single Submission Risk Based Approach) Pada Mal Pelayanan Publik (MPP) “Grha Tiyasa” Kota Bogor Marshelia Kristiani; Maesaroh Maesaroh
Journal of Management and Public Policy Vol 14, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48758

Abstract

Public service serves as a concrete benchmark for the government's performance standards. The government’s performance can be easily assessed by the public based on the quality of the services they receive. Online Single Submission (OSS) is an innovation introduced by the government to address issues in business licensing services. The government launched the risk-based business licensing service (OSS-RBA) as an improvement over previous versions of OSS (OSS version 1.0 and 1.1), which were not functioning optimally. Bogor City is one of the cities implementing OSS-RBA services through the PMPTSP Office at the “Grha Tiyasa” Public Service Mall. However, in practice, there are still several issues related to the OSS-RBA service. This study aims to analyze the quality of business licensing services (OSS-RBA) and identify the factors that drive and hinder its implementation. The research method used is qualitative descriptive, with data obtained from interviews, observations, and documentation. Informants were selected using purposive and accidental sampling techniques. The service quality measurement in this study employs the five dimensions of Zeithaml, Parassuraman, and Berry's theory: tangible, reliability, responsiveness, assurance, and empathy, along with a combination of expert theories from Moenir and Wolkins to analyze the driving and inhibiting factors, which include organizational factors, ability/skill factors, leadership factors, and recognition/reward factors. The research findings show that the quality of OSS-RBA services at the “Grha Tiyasa” Public Service Mall in Bogor City has not yet reached an optimal level. This is evident from the shortcomings found in the tangible and reliability dimensions. The driving factors in this study include organizational aspects, leadership, and the recognition or reward provided. Meanwhile, the inhibiting factors include limited abilities or skills, as reflected in the suboptimal performance of verifiers, which delays the service completion process. Additionally, the lack of specific OSS-RBA training for customer service staff due to budget constraints also contributes to the challenges.
IMPLEMENTASI KEBIJAKAN PERATURAN DAERAH KOTA SEMARANG NOMOR 1 TAHUN 2023 TENTANG PENYELENGGARAAN KOTA LAYAK ANAK DI KOTA SEMARANG Joshua Esperangga Jovi Girsang,; Maesaroh Maesaroh; Augustin Rina Herawati
Journal of Management and Public Policy Vol 14, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.49559

Abstract

This study aims to analyze the implementation of Semarang City Regulation Number 1 of 2023 on the Administration of Child-Friendly Cities (CFC). A Child-Friendly City is a development concept that integrates the fulfillment of children's rights into the policies and programs of the city government. Semarang City has achieved Nindya and Utama level awards but still faces challenges, including a relatively high rate of child abuse. This research employs a qualitative descriptive approach, with data collection techniques including interviews, observations, and document studies. The findings indicate that, despite positive achievements such as clear task allocation, adequate resources, and scheduled evaluation frequencies, the implementation of the CFC policy in Semarang City still encounters several obstacles. These include a lack of synergy between institutions, minimal public outreach regarding children's rights, and weak public education on the prevalence of child abuse. Therefore, more intensive socialization efforts are needed to raise public awareness and encourage active participation in protecting children.
EFEKTIVITAS KEBIJAKAN PERLINDUNGAN ANAK DARI TINDAK KEKERASAN DI DP3A KOTA SEMARANG (Studi kasus di SMP Negeri 32 dan SMP Negeri 36 Semarang) Kanaya Findyona Putri; Maesaroh Maesaroh
Journal of Management and Public Policy Vol 14, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.49128

Abstract

Semarang City is facing an increase in cases of violence against children, despite the enactment of Regional Regulation Number 5 of 2016 concerning the Protection of Women and Children. This policy is implemented by the Semarang City DP3A (Women's Empowerment and Child Protection Service) to protect children from violence. This study aims to determine the effectiveness of child protection policies, as well as to identify phenomena that influence them. The study used a descriptive qualitative method with analysis based on five phenomena of policy effectiveness according to Riant Nugroho, namely appropriate policy, implementer, target, environment, and process. The results of the study indicate that child protection policies in Semarang City have been implemented and show optimality in the phenomena of appropriate policy and appropriate target. However, the phenomena of appropriate implementer, appropriate environment, and appropriate process still have room for improvement. Supporting phenomena include effective communication, policy implementer disposition, and an organized bureaucratic structure. The inhibiting phenomena are limited internal training, and minimal budget available. Recommendations include community-based socialization strategies, increasing the involvement of the Women and Children Protection Network (JPPA), and developing internal training.
Co-Authors Augustin Rina Herawati Awang Luhur Nugroho Gina Setyanintyas Joshua Esperangga Jovi Girsang, Kanaya Findyona Putri Marshelia Kristiani Nadia Nurmala Mukti Nina Widowati Renata Pradnja Paramitha Rivaldo Enggal Saputra Safa Yumna Lolia Soetanto Vegananda Restu Barunawati Vika Vinertia Vita Afrilisa