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All Journal International Journal of Humanities Education and Social Sciences
Agus Arrouf
Air Traffic Control Study Programme/ Applied Undergraduate Programme Indonesian Aviation Polytechnic of Curug
Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

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Relationship Analysis of Air Traffic Services System Reliability and Controller Performance at Upper Natuna JATSC Agus Arrouf; Lina Rosmayanti; Ichyu Machmiyana
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 5 (2026): IJHESS APRIL 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i5.2248

Abstract

This study aims to analyze the factors influencing the level of ICAO English language proficiency among Air Traffic Controllers (ATCs) at Jakarta Air Traffic Service Centre (JATSC). English proficiency is a critical requirement to ensure effective communication, safety, and efficiency in air traffic operations as mandated by the International Civil Aviation Organization (ICAO). This research employs a quantitative approach with a causal associative design. Data were collected through structured questionnaires distributed to 92 active ATCs at JATSC. The independent variables examined include frequency of English usage, work experience, English language training, and learning motivation, while ICAO English proficiency serves as the dependent variable. The data were analyzed using descriptive statistics and multiple linear regression analysis to identify both partial and simultaneous effects of the independent variables. The results show that all examined factors significantly influence ICAO English proficiency, both individually and collectively.
Co-Authors Ichyu Machmiyana Lina Rosmayanti