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All Journal Socius: Social Sciences Research Journal
Meirinawati M
Program Studi S1 Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Negeri Surabaya
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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Analisis Kualitas Pelayanan Identitas Kependudukan Digital (IKD) di Dinas Kependudukan dan Pencatatan Sipil Kota Mojokerto Ilham Ramdhani; Trenda Aktiva Oktariyanda; Meirinawati M; Eva Hany Fanida
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18340177

Abstract

Population administration services are an essential part of public services in fulfilling citizens’ basic rights. As an effort to modernize digital-based services, the Directorate General of Population and Civil Registration introduced the Digital Population Identity (IKD) service. However, the implementation of IKD at the Department of Population and Civil Registration of Mojokerto City still faces various technical and service-related challenges. This study aims to describe the quality of IKD services using seven digital service quality indicators proposed by (Aljukhadar et al., 2022). This research employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation, and analyzed using the Miles and Huberman model. The findings indicate that the quality of IKD services has not yet been fully optimized, particularly in terms of interactivity, information and assistance quality, ease of use, system stability, public understanding of data privacy and security, and application interface design. Therefore, strengthening the application system, improving digital information and assistance, and developing a more user-friendly application design are recommended to enhance the quality of IKD services in the future.
Kualitas Pelayanan Penyelenggaraan Pelayanan Perizinan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Jawa Timur Putri Indah Sari; Meirinawati M; Eva Hany Fanida; Trenda Aktiva Oktariyanda
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18213604

Abstract

The provision of business licensing services constitutes a crucial pillar in strengthening the investment ecosystem and accelerating economic growth at the regional level. In East Java, e-government innovation is implemented through the East Java Online Single Submission (JOSS) system under the authority of the Department of Investment and One-Stop Integrated Services (DPMPTSP). However, its operation still faces obstacles such as lengthy processing times, complex bureaucracy, and weak synergy among technical agencies. This study aims to evaluate the quality of licensing services on the JOSS platform at DPMPTSP East Java. Using a descriptive qualitative approach, data were collected through observation, interviews, and document review. The evaluation framework refers to the theory of Pham et al. (2023), which examines five main aspects: ease of interaction, service fulfillment, user care, data security, and trust. The research findings indicate that, in general, the JOSS platform has facilitated access to licensing services fairly effectively. Although aspects of security and ease of use are adequate, the variables of timeliness (fulfillment) and complaint handling (citizen care) still require improvement. Synchronization among agencies and enhancement of human resource quality are key to optimizing services in the future.
Evaluation of Technical Education and Training (Diklat) at the Human Resource Development Agency of East Java Province Denok Elvira Hanindiya; Meirinawati M; Eva Hany Fanida; Fitrotun Niswah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 8 (2026): March
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19383662

Abstract

Education and training are essential instruments in developing the competence and performance of civil servants. This study aims to analyze the evaluation of technical education and training programs at the Human Resource Development Agency (BPSDM) of East Java Province. The research employs a qualitative descriptive approach, with data collected through interviews, observations, and documentation. The evaluation of the training programs was analyzed using the Kirkpatrick evaluation model. The results indicate that technical training programs have been relatively effective at the reaction and learning levels, as evidenced by positive participant responses and improvements in knowledge and understanding of the training materials. However, effectiveness at the behavior and results levels has not been fully achieved. This condition is influenced by training planning that is not entirely based on participants’ needs, differences in initial competencies, limited practice time, and insufficient organizational support in encouraging the application of training outcomes in the workplace. This study concludes that improving training evaluation requires needs-based planning, more practical and applicable training design, and sustained organizational support to ensure that training outcomes lead to behavioral change and improved organizational performance at the Human Resource Development Agency of East Java Province.
Co-Authors Denok Elvira Hanindiya Eva Hany Fanida Fitrotun Niswah Ilham Ramdhani Putri Indah Sari Trenda Aktiva Oktariyanda