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All Journal jurnal niara International Review of Practical Innovation, Technology and Green Energy (IRPITAGE)
Helen Natalia Pasaribu
Universitas HKBP Nommensen Pematangsiantar
Humanities Economics, Econometrics & Finance Education Energy Social Sciences Other

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COMMUNITY SERVICE TEACHING PRACTICE AS AN EFFORT TO IMPROVE SKILLS AND EXPERIENCE AT THE PRIVATE HIGH SCHOOL OF PEMATANG SIANTAR Allkando Tampubolon; Antonia Lioncun Br. Sitorus; Silvya Elisya Nainggolan; Helen Natalia Pasaribu; Mastiur Verawaty Silalahi; Masni Veronika Situmorang
International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Vol. 5 No. 3 (2025): November 2025 - February 2026
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19435076

Abstract

The Community Service (PKM) Teaching Practice Activity as an Effort to Improve Skills and Experience aims to improve teachers' skills and understanding in compiling scientific papers according to academic principles. This activity is designed to provide the knowledge and skills needed by teachers in the process of writing scientific papers, which is an important aspect in the development of educator professionalism. PPL (Field Experience Practice) is a method of equipping educational students while preparing them to become professional educational personnel. On this occasion I chose to do field experience practice at SMA Swasta Teladan Pematangsiantar which is located at Jl.Singosari No.03 Kel.Bantan, West Siantar, Pematang Siantar. and has been approved by the UHN PPL coordinator to host PPL in 2025. The purpose of the PPL program is to provide opportunities for students to learn about experiencing and living in schools or learning problems related to institutions: improving students' ability to apply knowledge and Field Experience Practice (PPL) which will be completed in February 2025 includes the implementation of guided PPL 1 time. Although there are several challenges, the Field Experience Practice (PPL) Activities at SMA Swasta Teladan Pematangsiantar went smoothly. With the support and direction from various parties, especially the school itself, we were able to overcome the challenges we faced and greatly helped the smooth implementation of the PPL program at the school.
Kepuasan Mahasiswa terhadap Proses Pembelajaran Dosen: Studi Investigasi Menggunakan Teori SERVQUAL Damayanti Sinurat; Helen Natalia Pasaribu; Hana Yulinda Hasibuan; Mastiur Verawaty Silalahi; Masni Veronika Situmorang
Jurnal Niara Vol. 18 No. 3 (2026): Januari
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/v6gf8825

Abstract

Penelitian ini bertujuan untuk mengevaluasi kualitas layanan pembelajaran dosen pada Program Studi Pendidikan Guru Sekolah Dasar Universitas HKBP Nommensen Pematangsiantar menggunakan pendekatan SERVQUAL. Sampel penelitian terdiri dari 43 mahasiswa yang dipilih secara purposive, dengan data dikumpulkan melalui kuesioner berbasis lima dimensi SERVQUAL: reliability, responsiveness, assurance, empathy, dan tangibles. Analisis dilakukan menggunakan GAP Y untuk mengukur perbedaan antara harapan ideal mahasiswa dan persepsi aktual terhadap layanan pembelajaran. Hasil penelitian menunjukkan bahwa dimensi reliability dan assurance mencapai tingkat kepuasan 97–100%, mencerminkan kekuatan pada struktur perkuliahan, penguasaan materi, konsistensi kehadiran, serta kompetensi dosen dalam menyampaikan materi secara kredibel dan edukatif. Sebaliknya, dimensi responsiveness hanya mencapai kepuasan 51%, sedangkan empathy menunjukkan GAP Y yang signifikan terkait aksesibilitas dosen dan interaksi mahasiswa di luar kelas. Temuan ini menegaskan perlunya strategi perbaikan manajerial dan pedagogis, termasuk pelatihan metode inovatif, pemanfaatan teknologi pendidikan, penerapan student-centered learning, serta optimalisasi diskusi, proyek kolaboratif, dan umpan balik mahasiswa. Implementasi rekomendasi ini diharapkan dapat menutup kesenjangan layanan, meningkatkan kepuasan mahasiswa, serta memperkuat kualitas pengalaman belajar yang responsif, edukatif, dan humanis.
Co-Authors Allkando Tampubolon Antonia Lioncun Br. Sitorus Damayanti Sinurat Hana Yulinda Hasibuan Masni Veronika Situmorang Silalahi, Mastiur Verawaty Silvya Elisya Nainggolan