Garuda - Garba Rujukan Digital

The Influence of E-WOM and Digital Marketing Patient’ Re-Visits at The Internal Medicine Polyclinic Sebening Kasih Hospital Nadhila Nur Amalina; Enrico Adhitya Rinaldi; Nurminingsih Nurminingsih
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 2 (2026): May 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i2.591

The research problem arose from indications that some nurses experience difficulties in optimally performing their nursing duties, which can impact the quality of patient care. Unequal distribution of professional competence, low motivation due to a lack of recognition and career development, and a high workload due to an imbalance in the nurse-to-patient ratio are suspected to be the main causes of this decline in performance. The purpose of this study was to analyze the influence of professional competence, work motivation, and workload on nurse performance in the inpatient ward of Sebening Kasih Hospital, Pati Central Java Indonesia. This study, a descriptive quantitative study, recruited 42 respondents: nurses working in the in the internal medicine polyclinic of Sebening Kasih Hospital, Pati, who had worked in the inpatient ward for at least six months, were permanent nurses or active contract nurses, and were willing to participate. The data collected consisted of primary data collected using a questionnaire. The results concluded that professional competence and work motivation had a positive and significant effect on nurse performance in the inpatient ward of Sebening Kasih Hospital, Pati, Central Java Indonesia Workload negatively affected nurse performance. The higher the workload, the lower their performance.

The Relations of Knowledge, Attitude, and Motivation, General Surgeons and Nurses, Toward Nosocomial Infection Prevention Practices Inside the Operating Room Muhammad Nazhim; Enrico Adhitya Rinaldi; Fresley Hutapea
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 2 (2026): May 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i2.637

This study aims to analyze the effect of knowledge, attitudes, and motivation on healthcare workers’ service performance in the context of infection prevention in operating rooms. The study employed a quantitative approach with a cross-sectional design. The population consisted of all healthcare workers involved in operational services at RSUD H. Hanafie Muara Bungo, Indonesia, using a total sampling technique with a sample size of 30 respondents. Data was collected through structured questionnaires and analyzed using Spearman correlation and linear regression. The findings indicate that knowledge does not have a significant effect on service performance, while attitudes show a significant relationship with moderate strength. Motivation emerges as the most dominant factor, exhibiting a strong and significant relationship with service performance. Simultaneously, knowledge, attitudes, and motivation significantly influence service performance, contributing 53.4% to its variance. These findings suggest that service performance is not solely determined by cognitive aspects but is strongly influenced by behavioral and motivational factors. Therefore, improving service quality requires an integrated managerial approach focusing on strengthening motivation and fostering professional attitudes, alongside enhancing workforce competencies.

The Effects of Work Motivation, Workload, Work Stress, Perceived Organizational Support, and Organizational Citizenship Behaviour on the Performance of Healthcare Workers Joseph John Rivaldo Kia Bolly; Enrico Adhitya Rinaldi; Nurcahyo Andarusito
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 2 (2026): May 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i2.638

The success of Dharmawangsa Specialized Hospital in achieving its mission to provide comprehensive mental health services greatly depends on the performance of its healthcare workers. Pre-research data indicate a negative trend in the number of healthcare workers with excellent performance, declining from 17.64% in 2022 to 9.52% in 2024. This study aims to analyses the effects of work motivation (X1), workload (X2), work stress (X3), Perceived Organizational Support (POS) (X4), and Organizational Citizenship Behaviour (OCB) (X5) on the performance of healthcare workers (Y) at Dharmawangsa specialized hospital. This study used a quantitative approach with a cross-sectional design. The accessible population consisted of all healthcare workers actively working at Dharmawangsa, totalling 42 respondents selected through total sampling. The data were analysed using the SEM-PLS method with Smart-PLS v4 software. The results of hypothesis testing showed that work motivation had a negative and insignificant effect on performance (T-statistic = 0.389; p-value = 0.697), workload had a positive and significant effect on healthcare worker performance (T-statistic = 2.189; p-value = 0.029), work stress had a positive and significant effect on healthcare worker performance (T-statistic = 2.116; p-value = 0.034), POS had a negative and insignificant effect on performance (T-statistic = 0.544; p-value = 0.587), and OCB had a positive and significant effect on healthcare worker performance (T-statistic = 2.424; p-value = 0.015). This study concludes that workload, work stress, and OCB are proven to have a significant effect on the performance of healthcare workers at Dharmawangsa Specialized Hospital Indonesia.

The Sharia Marketing Strategy in Hospitals to Meet Customer Health Needs Enrico Adhitya Rinaldi; Erlina Puspitaloka Mahadewi
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 2 (2026): May 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i2.639

The concept of sharia marketing in hospitals currently has differences with conventional marketing that invite customers to approach their Lord through health services. This new trend is not found in conventional marketing concepts. Hospitals play an important role in the development of public health, and the products or services produced are appropriate to meet customer needs, in health services that bring them closer to Allah the Creator with the maqoshid sharia approach. Customers whose needs are met will feel satisfied and their worship will be of increasing quality with better health conditions. The method in this writing is a study of sharia marketing literature by discussing marketing strategies in Islam that can be implemented in sharia and non-sharia hospitals (general hospitals) that want to apply it. Result: in several dimensions must meet the provisions of Islamic Sharia, including 1. products must be halal and have the right quantity and quality; 2. changing prices must be followed by changes in product quantity and quality and have price control; 3. Place can be interpreted as distribution and business premises should be able to create value and raise a better standard of living by providing ethical services; 4. promotional ethics avoid false and misleading advertising; 5. Marketers must be honest and responsible for the products they produce; 6. They must possess intellectual integrity and a higher level of awareness throughout the process; 7. Their physical business premises must have an Islamic architectural style; 8. They must be faithful in their promises; and 9. They must be patient in their service and communication. Decisions based on Sharia Marketing Strategies (SMS) are crucial for hospital management and marketers in carrying out their role as pioneers of Islamic outreach in hospital healthcare services.

The Efforts to Improve the Achievement of Controlled DM Patient Treatment in the Prolanis Program at Jasinga Community Health Center Enrico Adhitya Rinaldi; Erlina Puspitaloka Mahadewi; Ratna Sari; Salma Nabilah Rafifah; Lisdayanti NA Hi Nur; Vita Emilya; Azzahra Inda Latifan
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 2 (2026): May 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i2.645

The aim of this study is to prevent uncontrolled diabetes can lead to various chronic complications, such as coronary heart disease, stroke, kidney failure, neuropathy, and blindness. These conditions not only reduce the patient's quality of life but also increase morbidity and mortality rates, and healthcare costs. As a promotive and preventive effort, the Social Security Administering Agency (BPJS Kesehatan) in Indonesia, has developed the Chronic Disease Management Program (Prolanis), one of which is aimed at people with type 2 diabetes. This program is implemented in primary healthcare facilities (FKTP), including community health centers (Puskesmas), with the aim of improving patients' quality of life through continuous treatment, health education, regular physical activity, and regular clinical monitoring. Prolanis consists of six main components: medical consultations, group education, reminders via SMS gateway, home visits, club activities such as group exercise, and monitoring of patient health status. Research method of this study used a descriptive observational design with a cross-sectional approach and was conducted at the Jasinga Community Health Center from August to September 2025. The subjects were all diabetes mellitus patients registered in the Prolanis program. Result data distribution of patients at Jasinga 38,1% controlled and 61,9% uncontrolled despite these limitations, this study has important implications. From a primary healthcare perspective, Jasinga Health Center can utilize simple educational media such as pamphlets and control cards as a means of patient monitoring. However, this strategy should be complemented by additional interventions such as home visits, the establishment of digital communication groups, and increasing family participation.

The Sharia Marketing Strategy in Hospitals to Meet Customer Health Needs Enrico Adhitya Rinaldi; Erlina Puspitaloka Mahadewi
International Journal of Science, Technology & Management Vol. 7 No. 3 (2026): May 2026
Publisher : Publisher Cv. Inara Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v7i3.1430

The concept of sharia marketing in hospitals currently has differences with conventional marketing that invite customers to approach their Lord through health services. This new trend is not found in conventional marketing concepts. Hospitals play an important role in the development of public health, and the products or services produced are appropriate to meet customer needs, in health services that bring them closer to Allah the Creator with the maqoshid sharia approach. Customers whose needs are met will feel satisfied and their worship will be of increasing quality with better health conditions. The method in this writing is a study of sharia marketing literature by discussing marketing strategies in Islam that can be implemented in sharia and non-sharia hospitals (general hospitals) that want to apply it. Result: in several dimensions must meet the provisions of Islamic Sharia, including 1. products must be halal and have the right quantity and quality; 2. changing prices must be followed by changes in product quantity and quality and have price control; 3. Place can be interpreted as distribution and business premises should be able to create value and raise a better standard of living by providing ethical services; 4. promotional ethics avoid false and misleading advertising; 5. Marketers must be honest and responsible for the products they produce; 6. They must possess intellectual integrity and a higher level of awareness throughout the process; 7. Their physical business premises must have an Islamic architectural style; 8. They must be faithful in their promises; and 9. They must be patient in their service and communication. Decisions based on Sharia Marketing Strategies (SMS) are crucial for hospital management and marketers in carrying out their role as pioneers of Islamic outreach in hospital healthcare services.

The Analysis of Determinants Affecting Patient Waiting Time Perception: The Outpatient Pharmacy Installation of Hospital X Bekasi City Indonesia Nirmala Nirmala; Purwanti Aminingsih; Enrico Adhitya Rinaldi
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i1.573

Waiting time in pharmacy services is one of the key indicators of hospital service quality that influences patient satisfaction and perception. Perceived waiting time is not solely determined by the actual duration of service but is also affected by operational and psychological factors experienced by patients during the waiting process. This study aims to analyze the influence of service process efficiency, pharmacists’ communication, waiting room comfort, and drug availability on patients’ perceived waiting time at the Outpatient Pharmacy Installation of RS X, Bekasi City Indonesia. This study employed a quantitative approach with a cross-sectional design. The population consisted of outpatients who redeemed prescriptions at the pharmacy installation, and samples were selected using an accidental sampling technique. Data were collected through a structured questionnaire that had been tested for validity and reliability. Multiple linear regression analysis was used to determine both partial and simultaneous effects among variables. The results indicate that service process efficiency, pharmacists’ communication, waiting room comfort, and drug availability have a significant partial effect on patients’ perceived waiting time (p < 0.05). Simultaneously, all four variables also significantly influence perceived waiting time. Service process efficiency was identified as the most dominant factor affecting patients’ perceptions. These findings suggest that improving pharmacy service quality requires a comprehensive strategy, including workflow optimization, enhancement of pharmacists’ communication skills, improvement of waiting room facilities, and strengthening drug inventory management to create a better patient service experience.

The Evaluation of The Effectiveness of Integrated Surgical Scheduling Implementation on Patient Waiting Time at The Urology Outpatient Clinic Ananda Rizki Febria Michiels; Sonya Dewi Wulandari; Enrico Adhitya Rinaldi
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i1.574

Patient waiting time is one of the key indicators in assessing the quality of hospital services, particularly in specialized services that require operative procedures such as urology care. The increasing number of urology patients that is not supported by an integrated surgical scheduling system may lead to service delays, operational inefficiencies, and decreased patient satisfaction. This study aims to evaluate the effectiveness of integrated surgical scheduling implementation in reducing patient waiting time at the Urology Clinic of RSUD dr. Drajat Prawiranegara Serang Indonesia. This study employed a descriptive qualitative design with an evaluative approach. Data were collected through in-depth interviews, direct observations, and document reviews related to the scheduling and delivery of urology services. Informants were selected using purposive sampling and included urologists, nurses, administrative staff, and hospital management personnel directly involved in the surgical scheduling process. Data analysis was conducted thematically through data reduction, data presentation, and conclusion drawing, supported by source and method triangulation to ensure data validity. The findings indicate that the implementation of an integrated surgical scheduling system improved coordination among service units, enhanced the operational flow of surgical services, and contributed to a reduction in patient waiting time at the Urology Clinic. However, the effectiveness of the system has not yet been fully optimized due to limitations in supporting infrastructure, incomplete integration of hospital information systems, and varying levels of human resource readiness in operating digital scheduling systems. In conclusion, integrated surgical scheduling is an effective managerial strategy to improve service efficiency and the quality of urology care. System optimization requires strong managerial commitment, enhancement of health information technology infrastructure, and continuous capacity building of human resources.

The Analysis of The Influence of Ethical Communication and Patient Trust on The Decision to Reuse Dialysis Services Marsha Vania; Purwanti Aminingsih; Enrico Adhitya Rinaldi
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i1.575

Chronic kidney disease (CKD) is a global health problem with increasing prevalence, making haemodialysis a critical service in hospitals. Patients' decisions to reuse dialysis services are influenced not only by medical factors, but also by ethical communication between healthcare professionals and patient trust. This study aims to analyse the influence of ethical communication and patient trust on the decision to reuse dialysis services at Dr. Dradjat Prawiranegara Regional General Hospital, Serang, Indonesia. The study used a quantitative approach with a survey of 133 active haemodialysis patients. Instrument validity was tested using Confirmatory Factor Analysis (CFA) with a loading factor >0.5 and Cronbach's Alpha reliability >0.7. Data analysis was performed using Structural Equation Modelling (SEM) using AMOS. The results of the study proved that ethical communication had a positive and significant effect on patient trust (CR = 7.669; p = 0.000), patient trust had a significant effect on the decision to reuse dialysis services (CR = 6.388; p = 0.000), and patient trust was proven to be a mediating variable that strengthened the influence of ethical communication on patient decisions (indirect effect = 0.476). This study emphasized the importance of integrating ethical communication and strengthening patient trust as a managerial strategy to improve service quality and support the sustainability of dialysis services.

Title

Found 9 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 9 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 9 Documents
Search