Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
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This Author published in this journals
All Journal Al-Kharaj: Journal of Islamic Economic and Business
Supriyanto
Universitas Islam Malang
Economics, Econometrics & Finance

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Determinants of Customer Satisfaction in Regional Culinary Businesses: Examining the Moderating Roles of Product Quality and Accessibility Meista Bambang Wahyu Saputri; Nur Hidayati; Supriyanto
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.9848

Abstract

This study examines the influence of facilities and infrastructure as well as location on customer satisfaction, with product quality and accessibility as moderating variables at Pondok Rumbia Restaurant, Sulawesi. Using a quantitative explanatory approach, data were collected from 100 customers through accidental sampling and analyzed using Partial Least Squares (PLS). The results reveal that facilities and infrastructure have a positive and significant effect on customer satisfaction, while location does not show a significant direct effect. Product quality significantly moderates the relationship between facilities and infrastructure and customer satisfaction, and accessibility moderates the relationship between location and customer satisfaction. These findings suggest that customer satisfaction is primarily driven by the quality of facilities, which is further strengthened by product quality and accessibility. Therefore, restaurant managers should integrate improvements in facilities, product quality, and ease of access to enhance overall customer satisfaction.
Loyalty, Satisfaction, and Performance: Do We Really Need Training as a Mediator? Supriyanto; Abd. Kodir Djaelani; Abdul Wahid Mahsuni
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 4 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i4.8732

Abstract

This study aims to examine the influence of loyalty and job satisfaction on employee performance and to analyze the mediating role of human resource training at CV Putra Mahkota. Using a quantitative explanatory design, all 65 employees were surveyed through questionnaires and the data were analyzed using SEM-PLS. The findings show that loyalty and job satisfaction positively and significantly affect both employee performance and human resource training, and that training itself significantly improves performance. However, human resource training does not mediate the effects of loyalty or job satisfaction on performance. These results imply that organizations should strengthen direct strategies to enhance employee loyalty and job satisfaction, while improving training programs to ensure they are more structured, continuous, and aligned with performance needs, offering valuable direction for future research and managerial practice.
Co-Authors Abdul Kodir Djaelani Meista Bambang Wahyu Saputri Nur Hidayati