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Nina Widowati
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IMPLEMENTASI PEMBUATAN KARTU IDENTITAS ANAK (KIA) PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KECAMATAN MIJEN KOTA SEMARANG Dandi Imannullah; Nina Widowati
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56809

Abstract

The Child Identity Card (Kartu Identitas Anak/KIA) is a government policy to fulfill children’s civil rights and strengthen orderly population administration, as regulated in the Minister of Home Affairs Regulation No. 2 of 2016. It mandates local governments through the Population and Civil Registration Office (Disdukcapil) to provide KIA services for children from birth until one day before turning 17. This study analyzes the implementation of KIA issuance in Kecamatan Mijen, Kota Semarang, and identifies supporting and inhibiting factors. Using a descriptive qualitative approach with interviews, observations, and documentation, the findings show that KIA services have been implemented according to procedures and regulations, yet ownership in Mijen remains relatively low compared to other districts. Key obstacles include low public awareness of KIA’s urgency, uneven outreach, limited human resources and facilities, and social-geographic conditions affecting service coverage. Many parents still view KIA as a supplementary document processed only when needed for administrative purposes, such as school enrollment. Therefore, improving implementation requires stronger outreach, increased resource capacity, and better cross-sector coordination to reach targets more evenly and sustainably.
ANALISIS STANDAR PELAYANAN MINIMAL (SPM) BADAN LAYANAN UMUM UNIT PELAKSANA TEKNIS DAERAH (BLUUPTD) TRANSPORTASI BRT DI KOTA SEMARANG Veronika Gisca Ananda Aura; Nina Widowati
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.55792

Abstract

This study aims to analyze the implementation of Minimum Service Standards (SPM) at the Public Service Agency of the Regional Technical Implementation Unit (BLUUPTD) of Bus Rapid Transit (BRT) Transportation in Semarang City and identify factors that support and hinder its implementation. This study uses a quantitative approach with descriptive statistical analysis methods and Importance Performance Analysis (IPA) to evaluate six dimensions of SPM, namely security, safety, comfort, affordability, equality, and regularity. The sampling method used is accidental sampling, the sample calculation method uses the Slovin formula so that this study uses 100 respondents. Data were obtained through distributing questionnaires to Trans Semarang BRT service users and supported by secondary data. The results of the study indicate that although some SPM indicators have been implemented quite well, there is still a gap between service performance and user expectations, especially in aspects of service regularity, schedule accuracy, route network integration, and information availability. Factors that influence the implementation of SPM include human resources, organizational strategy, service systems, and user behavior. Therefore, continuous evaluation and improvement of services are needed to improve the quality and reliability of public transportation in Semarang City.
IMPLEMENTASI PROGRAM HUNIAN TERJANGKAU MILIK (HTM) DI WILAYAH JAKARTA TIMUR Muhamad Zhidane Furiyansyah; Nina Widowati
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.55421

Abstract

The fulfillment of adequate housing needs remains a social issue in urban areas, particularly for low-income communities. The Government of DKI Jakarta Province, through the Affordable Homeownership Program (Hunian Terjangkau Milik/HTM), seeks to expand access to homeownership by providing more affordable financing schemes. In its implementation, various challenges continue to affect the course of the program. This study aims to analyze the implementation of the Affordable Homeownership Program in East Jakarta and to identify factors influencing its implementation. The research employs a qualitative approach with a descriptive method. Data were collected through interviews, observations, and documentation studies involving the Office of Public Housing and Settlement Areas, the Housing Fund Management Unit, as well as program beneficiaries and prospective beneficiaries. Data analysis was conducted qualitatively by referring to the policy accuracy theory proposed by Riant Nugroho and the policy implementation theory of Van Meter and Van Horn. The findings indicate that the Affordable Homeownership Program in East Jakarta has generally been implemented in accordance with prevailing regulations; however, its implementation has not yet been fully optimal, particularly in terms of target accuracy, environmental appropriateness, and process accuracy. Factors supporting program implementation include resources, the characteristics of implementing agencies, and the attitudes of implementers, while inhibiting factors include policy standards and objectives, and social, economic, and political environmental conditions. This study is expected to serve as an evaluative reference for local governments in improving the effectiveness of sustainable housing programs.
PUBLIC VALUE PENGGUNAAN TRANSPORTASI UMUM KERETA CEPAT JAKARTA-BANDUNG DI STASIUN TEGALLUAR SUMMARECON Nurina Afifah Khansa; Nina Widowati
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.57079

Abstract

The high growth of community mobility in the Bandung and Jakarta areas has caused various transportation problems, especially traffic congestion and dependence on private vehicles. The presence of the Jakarta-Bandung Fast Train (Whoosh) is expected to be a transportation solution that can improve travel efficiency and provide public value to the community. However, in its implementation, there are still various obstacles that affect the optimization of the use of this service, especially at the Summarecon Tegalluar Station. This study aims to analyze the public value in the use of the Jakarta-Bandung Fast Train public transportation at Tegalluar Summarecon Station. The study uses a qualitative descriptive method with data collection techniques through interviews, observation, and documentation. The research informants consisted of high-speed train service users and parties related to service operations. Data analysis was carried out through the stages of data reduction, data presentation, and conclusion drawing. The results of the study indicate that the creation of public value in the Whoosh High-Speed Train service at Tegalluar Station has not been fully optimized. Several aspects, such as user satisfaction and service comfort, have been fulfilled through adequate facilities and a fast travel experience. However, there are still obstacles in terms of accessibility, integrated transportation, and ease of access to the station, which affect the effectiveness of service use by the community. In conclusion, high-speed rail services have great potential in creating public value, but require improved intermodal integration, improved accessibility, and strengthened coordination between stakeholders. Therefore, it is recommended that a more integrated connecting transportation system be developed and the quality of access infrastructure to the Summarecon Tegalluar Station be improved.
ANALISIS BEST PRACTICE PADA IMPLEMENTASI PROGRAM PENDIDIKAN GRATIS DI SMA NEGERI SUMATERA SELATAN Dea Nofitri; Nina Widowati
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.57017

Abstract

The free education program at SMA Negeri Sumatera Selatan is an initiative of the Government of South Sumatra Province aimed at expanding access to internationally oriented quality secondary education for high-achieving students from underprivileged families as part of efforts to improve the quality of educational services and alleviate poverty. This study aims to analyze best practices, which include impact, partnership, sustainability, leadership, and transferability, as well as the supporting factors for the successful implementation of the free education program based on the policy implementation model proposed by George C. Edwards III, which consists of communication, resources, disposition, and bureaucratic structure. This research employs a descriptive qualitative approach using purposive sampling techniques. Data were collected through in-depth interviews, observation, and documentation, and were validated using source, and technique triangulation. Data analysis was conducted through the stages of data reduction, data presentation, and conclusion drawing. The results indicate that the free education program at SMA Negeri Sumatera Selatan meets the criteria of best practice through its impact on improving the quality of education and access for underprivileged families, partnerships involving government, academic institutions, and private sector, the sustainability of program development, delegative leadership, and its transferability to other regions. The supporting factors for the successful implementation of the program include clear, consistent, and continuous policy communication; the availability of competent human resources; adequate and sustainable budget support; and supportive facilities and infrastructure. In addition, the commitment of policy implementers and a well-structured bureaucratic system with clear division of authority and effective coordination also contribute to the program’s success. This study recommends that the Government of South Sumatra Province continue implementing and developing the free education program as a strategic public policy instrument to improve the quality of human resources and as a sustainable model for the implementation of free education policies.
PERANAN PT INTEGRASI TRANSIT JAKARTA DALAM PENGELOLAAN TAMAN LITERASI MARTHA CHRISTINA TIAHAHU JAKARTA SELATAN Regia Nataya Depari; Nina Widowati
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.57081

Abstract

This study aims to analyze the role of PT Integrasi Transit Jakarta in the management of Martha Christina Tiahahu Literacy Park, South Jakarta. Martha Christina Tiahahu Literacy Park is one of the public spaces developed as a facility for literacy, education, recreation, and social interaction for the community. This research focuses on the role of PT Integrasi Transit Jakarta as the managing entity of the literacy park. This study employed a qualitative approach with a descriptive method. Data were collected through in-depth interviews, field observations, and documentation. The research informants consisted of the management of PT Integrasi Transit Jakarta, park operational staff, and visitors. Data analysis was conducted through the stages of data reduction, data presentation, and conclusion drawing. The results of the study indicate that PT Integrasi Transit Jakarta has performed most of its roles in managing the literacy park quite well, particularly as an innovator, modernizer, pioneer, and implementer. PT Integrasi Transit Jakarta has successfully introduced the concept of a literacy park integrated with a transitoriented area, utilized technology in monitoring and service systems, and activated the park through various literacy programs and community collaborations. However, its role as a stabilizer has not been fully optimal, particularly in enforcing regulations and preventing vandalism on park facilities. Supporting factors in the implementation of PT Integrasi Transit Jakarta’s role include organizational characteristics and management characteristics. Meanwhile, inhibiting factors stem from environmental characteristics and worker characteristics. Based on these findings, the management of Martha Christina Tiahahu Literacy Park by PT Integrasi Transit Jakarta needs to be continuously improved through strengthening supervision, enhancing facility quality, and developing sustainable literacy programs to ensure that the park functions optimally as an educational and inclusive public space.
ANALISIS KUALITAS PELAYANAN MIKROTRANS JAKARTA LINGKAR KOTA ( JAKLINGKO) KOTA JAKARTA Shinta Aprillia; Nina Widowati
Journal of Management and Public Policy Vol 14, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48845

Abstract

The analysis of the service quality of Microtrans Jakarta Lingkar Kota (Jaklingko) aims to describe the factors contributing to the service quality of the MikrotransJaklingko transportation mode. This study employs a descriptive qualitative approach through observations and interviews to describe the contributing factors in service quality: functionality, information, convenience, comfort, and safety. Additionally, the analysis focuses on contributing factors such as human resources (HR), systems, operational strategies, and customer interactions. The results indicate that Mikrotrans Jaklingko has positively contributed to the mobility of Jakarta's society. However, there are still shortcomings in certain areas, namely information, convenience, and comfort. Furthermore, systemic factors face several obstacles, such as inconsistent cleanliness of the fleet, driver attitudes that do not support user comfort, and inaccuracies in the information provided through the application. Other challenges include an inefficient payment system, especially during peak hours, and the need for regular evaluations to maintain service quality consistency. A lack of customer satisfaction surveys also hinders understanding of user needs and expectations. This study recommends improvements to a real-time information system, optimization of cashless payment methods, and ongoing training for drivers to enhance professionalism. By addressing these aspects, Mikrotrans Jaklingko can meet the increasingly complex public transportation needs in Jakarta. It is hoped that this research can serve as a reference for developing more efficient, comfortable, and sustainable public transportation services, thereby supporting traffic congestion reduction and improving the quality of life for the residents of Jakarta.
COLLABORATIVE GOVERNANCE DALAM PENGEMBANGAN WISATA DI KABUPATEN GROBOGAN Gina Setyanintyas; Maesaroh Maesaroh; Nina Widowati
Journal of Management and Public Policy Vol 14, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.49562

Abstract

This research aims to analyze the implementation of the concept of collaborative governance in the development of the Bledug Kuwu tourist attraction in Grobogan Regency. In this context, tourism management is faced with challenges such as less than optimal coordination between stakeholders, budget limitations and inadequate infrastructure. A collaborative governance approach involving cooperation between government, the private sector and local communities is expected to maximize tourism potential and improve regional welfare. The research method used is descriptive qualitative, with data collection through observation, interviews and documentation. The research results show that although collaboration between stakeholders has had a positive impact, several challenges such as lack of understanding of the concept of collaboration, sectoral egos, and lack of government attention still hinder the sustainability of tourism development. This research suggests the need to increase understanding, better coordination, and strengthen regulations to support successful collaboration in sustainable tourism development.
PENGARUH SERVICE QUALITY DAN SERVICESCAPE TERHADAP KEPUASAN PENGGUNA BRT TRANS SEMARANG Seli Ningmas Pertiwi; Nina Widowati
Journal of Management and Public Policy Vol 14, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.49126

Abstract

BRT Trans Semarang is a strategic effort of Semarang City Transportation Agency through BLU UPTD Trans Semarang in organizing public transportation in Semarang City. However, there are 642 user complaints who are dissatisfied with Trans Semarang BRT services. This study aims to analyze the effect of service quality (X1) and servicescape (X2) on user satisfaction (Y) of BRT Trans Semarang using SERVQUAL theory from Parasuraman, Zeithaml, and Berry (1988) and SERVICESCAPE theory from Bitner (1992). The type of research used is descriptive quantitative with 100 respondents from Trans Semarang BRT users. The results of the analysis show that service quality has a partial positive effect on user satisfaction of 0.069. Servicescape has a partially positive and significant effect on user satisfaction of 0.211. Simultaneously, service quality and servicescape affect user satisfaction by 0.564 or 56.4%, while the remaining 43.6% is influenced by other factors not examined. Suggestions given by researchers to BLU UPTD Trans Semarang to increase user satisfaction of Trans Semarang BRT are to increase the intensity of cleaning bus stops, review travel routes, tighten the standardization of driver certificates, and design inclusive bus stops.
Analisis Prinsip Good Governance dalam Penyelesaian Laporan Maladministrasi di Ombudsman Republik Indonesia Perwakilan Provinsi Jawa Tengah Muhammad Zhafif Henvianto; Nina Widowati
Journal of Management and Public Policy Vol 14, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48754

Abstract

This study analyzes the application of good governance principles in resolving maladministration reports at the Ombudsman of the Republic of Indonesia, Central Java Province Representative. Maladministration in public services negatively impacts society, necessitating effective oversight mechanisms to promote accountability and transparency. This research employs a descriptive qualitative method, analyzing primary data from interviews and secondary data from official documents. The study aims to describe and analyze the good governance principles and the obstacles to their implementation in addressing maladministration reports at the Central Java Ombudsman. The research adopts Mardiasmo's good governance theory, which encompasses accountability, transparency, democracy, and the rule of law. The Ombudsman plays a crucial role in supervising public services, however, challenges remain in the application of good governance principles, such as suboptimal accountability and transparency. The findings reveal that although good governance principles have been implemented, factors such as limited human resources affect the effectiveness of their execution. Strategic recommendations include integrating information technology, enhancing human resource training, and promoting public awareness of the Ombudsman’s role to optimize the application of good governance principles in resolving maladministration reports at the Ombudsman of the Republic of Indonesia, Central Java Province Representative. The study's results are expected to serve as a reference for improving public service governance, particularly in optimizing good governance principles and enhancing the efficiency of maladministration report resolution.
Co-Authors Dandi Imannullah Dea Nofitri Gina Setyanintyas Maesaroh Maesaroh Muhamad Zhidane Furiyansyah Muhammad Zhafif Henvianto Nurina Afifah Khansa Regia Nataya Depari Seli Ningmas Pertiwi Shinta Aprillia Veronika Gisca Ananda Aura