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All Journal Takuana: Jurnal Pendidikan, Sains, dan Humaniora Priviet Social Sciences Journal
Irsad Munawir
Universitas Sriwijaya
Arts Humanities Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Transformasi Pelayanan Publik: Strategi Menghadapi Era Society 5.0 Irsad Munawir; Pandu Pamungkas
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.441

Abstract

Rapidly developing digital technology has drastically changed human life, including the way public services are delivered. The concept of Society 5.0 has emerged as a new model that focuses on the use of technology for humans, with the aim of improving the welfare and quality of life of society. This article aims to comprehensively describe public services in the era of Society 5.0 through a literature study approach. The research method used is a literature study by reviewing scientific journals, academic books, and policy documents relevant to public services and Society 5.0. The results of the study show that public services in the era of Society 5.0 are characterized by the integration of advanced digital technologies such as artificial intelligence, big data, and the Internet of Things in the service process, as well as a shift in service orientation that is more focused on the needs and experiences of the community. Public services not only function as a mechanism for administrative fulfillment, but also as an instrument for creating sustainable public value. This article outlines a public service 5.0 model based on human-centred digital governance, hybrid governance services, and public complaints as evaluative indicators for creating sustainable public value.
The role of ethics in improving the quality of public services Pandu Pamungkas; Irsad Munawir
Priviet Social Sciences Journal Vol. 5 No. 9 (2025): September 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i9.705

Abstract

Ethics play a fundamental role in shaping the quality of public services, providing the foundation for professionalism, transparency, accountability, and fairness in governance. This study aims to analyze the role of ethics in improving public service delivery through a comprehensive literature review. By employing a descriptive qualitative approach and library research method, this study synthesizes insights from books, peer-reviewed journal articles, laws and regulations, official institutional reports, and international publications. The findings revealed that ethical standards significantly contribute to building public trust, preventing maladministration, and fostering clean governance. However, challenges persist in implementing ethics within the public sector, including weak law enforcement, limited ethical awareness among officials, and the persistence of a patrimonial bureaucratic culture. To address these obstacles, this study highlights the need to strengthen bureaucratic reform, integrate ethics education into civil service training, and enhance participatory monitoring systems. This study contributes both theoretically and practically by emphasizing ethics as an indispensable pillar of good governance and offering recommendations to enhance the effectiveness, fairness, and accountability of public services.
Co-Authors Pandu Pamungkas