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All Journal Kasta: Jurnal Ilmu Sosial, Agama, Budaya dan Terapan Urwatul Wutsqo : Jurnal Studi Kependidikan dan Keislaman
Sopidi Sopidi
UIN Siber Syekh Nurjati Cirebon
Religion Education

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Excellent Service Management in Islamic Boarding Schools: A SERVQUAL Analysis of Educational Service Quality Ninik Sugiyarti; Sopidi Sopidi; Iis Arifudin; Ria Yulia Gloria
Urwatul Wutsqo: Jurnal Studi Kependidikan dan Keislaman Vol. 15 No. 01 (2026): Sociocultural Islamic Education
Publisher : Lembaga Penelitian, Penerbitan dan Pengabdian Masyarakat (LP3M) IAI Al Urwatul Wutsqo - Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54437/urwatulwutsqo.v15i01.2629

Abstract

This study aims to analyze the implementation of excellent service management at Al Mu’minien Modern Islamic Boarding School in Indramayu, identify supporting and inhibiting factors, and explore strategies to improve the quality of educational services in Islamic educational institutions. This research employed a qualitative field research approach with a descriptive analytical design. Data were collected through semi-structured interviews, documentation, and literature review. The main informant of this study was the pesantren operator responsible for administrative services and student data management. Data analysis followed the Miles and Huberman model, including data reduction, data display, and conclusion drawing, while data triangulation was applied to ensure the credibility of the findings. The results show that the implementation of service management in the pesantren reflects the five dimensions of the SERVQUAL model: tangibles, reliability, responsiveness, assurance, and empathy. These dimensions are manifested in the availability of adequate facilities, structured educational programs, responsive communication with parents, transparent financial management, and personal guidance for students. The study also identifies several challenges related to limited digital infrastructure, variations in human resource competencies, and financial constraints. These findings indicate that improving service quality plays an important role in strengthening institutional credibility and increasing public trust in Islamic educational institutions.
Implementation of the CINTA Curriculum Through Managerial Supervision to Enhance Madrasah Quality and Culture Sopidi Sopidi; Nurlela Nurlela; Wawan Shofwani; Nani Kurniasari
KASTA : Jurnal Ilmu Sosial, Agama, Budaya dan Terapan Vol. 6 No. 1 (2026): April
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/kasta.v6i1.2596

Abstract

This study examines the implementation of the CINTA Curriculum through managerial supervision to enhance madrasah quality and culture. The enactment of the Decree of the Minister of Religious Affairs Number 1503 of 2025 emphasizes the integration of character values into madrasah education, requiring adaptive and value-oriented management. However, empirical evidence on how managerial supervision facilitates the internalization of these values remains limited. This study aims to develop and analyze a value-based managerial supervision model to strengthen the implementation of the CINTA Curriculum. This research employed a qualitative approach with a multisite case study design. The study was conducted in several madrasahs implementing the CINTA Curriculum, involving madrasah principals, supervisors, teachers, and relevant stakeholders. Data were collected through interviews, observations, and document analysis, and were analyzed using interactive data analysis techniques. The findings reveal that systematic and reflective managerial supervision significantly enhances teacher performance, institutional effectiveness, and the internalization of CINTA values—intelligence, inclusivity, nationalism, resilience, and religiosity—within learning practices and madrasah culture. The integration of value-based supervision also promotes holistic learning and strengthens character education. In conclusion, managerial supervision functions not only as a quality assurance mechanism but also as a transformative strategy for embedding character values in educational practices. This study offers a contextual supervision model that supports curriculum policy implementation and contributes to improving madrasah governance and educational quality.
Co-Authors Iis Arifudin Nani Kurniasari Ninik Sugiyarti Nurlela Nurlela Ria Yulia Gloria Wawan Shofwani