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All Journal International Journal of Educational Innovation and Research
Mengheang Hor
Preah Sihamoniraja Buddhist University
Education Languange, Linguistic, Communication & Media Mathematics Other

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Evaluating the Effectiveness of ADR Mechanisms in Cambodia: Implications for Justice Education and Policy Phyny Sin; Sarom Mok; Mengheang Hor; Sovantha Ros
International Journal of Educational Innovation and Research Vol. 5 No. 1 (2026)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/ijeir.v5i1.17100

Abstract

This study investigated how well alternative dispute resolution (ADR) methods work in Cambodia, and how they relate to education about justice and the creation of policies. Data were collected from 300 respondents (ADR practitioners, conflict resolution practitioners, parties to disputes and the general public) using a structured questionnaire. Descriptive statistics, Pearson correlation and multiple regression analysis were conducted in SPSS based on the data. As a result of these findings, we have found that ADR mechanisms are highly effective in resolving disputes and improving procedures. Mediation was perceived to be effective (M = 4.15, S.D. = 0.60) among respondents and thus, it is a positive sign that ADR mechanisms are effective. The correlations show that mediation (r = .68, p < .01), reconciliation (r = .66, p < .01) and negotiation (r = .65, p < .01) are very positive for ADR mechanisms. Several regression analyses showed that ADR mechanisms significantly predict the overall effectiveness. The regression model was statistically significant (R² = .52, p < .01) with mediation being the most significant predictor. These results also confirmed the effectiveness of ADR systems with mediation. And, ADR is an effective driver for lower court workload, judicial efficiency and social harmony, in addition to the results. ADR systems also advance justice education through the development of legal awareness and professional and institutional capacities. These findings are in line with the requirement of ADR to be integrated into the system of law education and policy-building.
Impact of Public Service Motivation on Service Quality in Cambodian Healthcare Settings Kosal Thay; Sarom Mok; Mengheang Hor; Somuny Som
International Journal of Educational Innovation and Research Vol. 5 No. 1 (2026)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/ijeir.v5i1.17600

Abstract

This study aimed: (1) to examine the level of public service motivation among healthcare providers; (2) to assess the level of service quality in public healthcare settings; and (3) to investigate the relationship between public service motivation and service quality in public healthcare settings in Cambodia. A quantitative research design based on correlational approach was employed. The data were collected from 300 healthcare providers via a structured questionnaire consists of public service motivation (PSM) and service quality (SQ) constructs. Descriptive and inferential statistical method were used to analyze the data. The findings found that the overall PSM was at moderate level (M = 3.49), with self-sacrifice ranked highest among all dimensions. At the same time, SQ was perceived at high level (M = 3.56), with assurance and responsiveness as the top dimensions. Interestingly, the study revealed a positive and statistically significant relationship between PSM and SQ (r = 0.80, p< 0.01), suggesting that higher levels of motivation are associated with better service delivery. The results highlighted the essential role of intrinsic motivation in enhancing healthcare service quality. These findings offer practical insights for advancing healthcare reforms and promoting more responsive and citizen-centered service delivery in Cambodia.
Co-Authors Kosal Thay Phyny Sin Sarom Mok Somuny Som Sovantha Ros