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All Journal Education Policy and Development (EPD) International Journal of Marketing and Digital Creative (IJMADIC)
Flormando P Baldovino
Manuel S. Enverga University Foundation
Economics, Econometrics & Finance Education Social Sciences Other

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Journal : education policy and development epd

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Bookstore Operations Practices of a Private Higher Education Institution in the Philippines: Basis for the Proposed Guidelines for Effective Bookstore Management Ohlie I Macatangay; Jesus Briones; Flormando P Baldovino; Lalaine V Manalo
Education Policy and Development Vol. 3 No. 1 (2025): Education and Policy Development
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/epd.v3i1.2930

Abstract

Bookstore management plays a vital role in ensuring timely and cost-effective supply of educational materials. This study examined bookstore operations practices in a private higher education institution (HEI) in the Philippines. This descriptive-quantitative research used researcher-structured questionnaire distributed in-person to the 133 respondents composed of 66 college and 67 senior high school students of the subject HEI. The data gathered were analyzed with statistical tools such as frequency, percentage, standard deviation, weighted mean, and Spearman rank correlation. Results revealed that the bookstore operations was found well-managed considering its proper inventory management practices and the highly acceptable level of customer service provided to their customers. The efficient management of the bookstore justifies the acceptable customer satisfaction ratings and the non-existence of serious problems related to bookstore operations. The study also revealed a significant relationship between bookstore operations practices in terms of inventory management, and customer satisfaction in terms of value and pricing. However, there was no significant relationship revealed between inventory management and customer satisfaction in terms of inventory and availability.  Likewise, no significant relationships were revealed between customer service, and both dimensions of customer satisfaction (inventory and availability, and value and pricing). Based on these findings, proposed guidelines were developed to further enhance bookstore management practices. This study serves as a foundation for policies promoting efficient bookstore operations in HEI and other similar academic settings.
Role of Peer Attitudes in Shaping Employee Productivity of Non-Teaching Staff in a Government Agency Division in the Philippines April R Evangelista; Jesus P Briones; Flormando P Baldovino; Rey Fernan G Refozar
Education Policy and Development Vol. 3 No. 2 (2025): Education Policy and Development
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/epd.v3i2.2947

Abstract

Peer attitudes can exert a powerful influence on individuals, both directly and indirectly, shaping their behaviors, beliefs, and even their personal development. This study determined the impact of peer attitudes on the productivity of non-teaching staff in a division office of a government agency in the Philippines. Employing a descriptive-quantitative design, the study assessed the role of peer attitudes in shaping the non-teaching staff’s employee productivity. Data were collected from 65 government agency employees using a researcher-structured questionnaire prepared through Google form and distributed via Facebook Messenger and personal emails. Statistical tests included frequency count, percentage, weighted mean, and the Spearman Rank Correlation technique to quantify the strength and direction of the relationship between PAT and employee productivity. The findings highlighted the vital role of positive peer interactions in boosting employee productivity and cultivating a collaborative work environment. Although negative behaviors are infrequent, addressing disruptive attitudes to ensure a workplace where positive interactions flourish and a strong organizational identity thrive is essential. While challenges related to peer attitude rarely occur in the agency, the researchers suggest a roadmap for molding staff employee productivity. This study can serve as baseline information for developing studies on the effects of peer attitudes toward employee productivity and fostering a healthier workplace culture among government educational institutions.
Co-Authors April R Evangelista Jesus Briones Jesus Briones Jesus P Briones Lalaine V Manalo Maria Andrea A Wagan Ohlie I Macatangay Rey Fernan G Refozar