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All Journal JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Journal of Artificial Intelligence and Digital Business
Ida Farida Oesman
Universitas Indonesia Membangun
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering

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Pengaruh Visual Packaging, UGC, dan Social Proof terhadap Purchase Intention Produk Kecantikan Lokal di Kalangan Generasi Z Indonesia Cinta Dwi Alieka; Ida Farida Oesman; Dadan Abdul Aziz Mubarok; Ridho Riadi Akbar; Rama Chandra Jaya
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 2 (2026): April 2026
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i2.6509

Abstract

This research was conducted with the aim of examining the impact of visual packaging, user-generated content (UGC), and social proof in stimulating purchase intention of local beauty products among Indonesian Generation Z respondents. By adopting the Stimulus-Organism-Response (SOR) theory, this study focused on the non-market leader local cosmetic product category to obtain an objective picture of consumer behavior. Through a quantitative approach, data were collected from 150 respondents through purposive sampling with a Likert scale questionnaire of 1 to 5, then processed through multiple linear regression techniques with the help of IBM SPSS 31 software. The research findings confirmed that visual packaging, UGC, and social proof simultaneously had a significant effect on purchase intention (Adjusted R² = 0.641). The results of the partial test showed that social proof was the most dominant factor (β = 0.356; p < 0.001) compared to UGC (β = 0.277; p = 0.008) and visual packaging (β = 0.236; p = 0.005). From a theoretical perspective, these findings strengthen the relevance of the SOR model in explaining how social validation is a key driver for Generation Z in determining purchase intentions. Practical implications: Local beauty product businesses are advised to combine visual elements with social proof strategies to strengthen consumer purchase intentions.  
Pengaruh Servqual terhadap Kepuasan Pelanggan dengan Customer Experience sebagai Variabel Intervening pada Bioskop Cinepolis Bandung Muhamad Arya Hardiansyah; Ida Farida Oesman; Wildan Guretno Prasetiyo
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6254

Abstract

Quality of service has a significant impact on how customers perceive a business and how satisfied they are with that business overall, and the film industry is no exception. It is more crucial than ever for companies to provide outstanding service and satisfy consumers in the increasingly competitive entertainment industry. The goal of this study is to use customer experience as a prism through which to analyze Cinepolis Cinema Bandung's service quality (Servqual) and its connection to customer happiness. For its quantitative analysis, this study relies on survey techniques. After collecting data from 370 Cinepolis Cinema Bandung patrons, we used route analysis to search for indirect as well as direct correlations between variables. The research found that customer satisfaction and overall experience are significantly influenced by service quality. The relationship between service quality and contentment may be mediated via customer experience, which has direct and indirect effects on customer satisfaction, according to study. Based on these results, it seems that raising the bar for service quality may boost customer happiness by bettering the customer experience. Cinepolis Cinema Bandung's management is urged to enhance customer satisfaction and competitiveness by consistently enhancing service quality parameters and focusing on providing unique customer experiences.
Co-Authors Cinta Dwi Alieka Dadan Abdul Aziz Mubarok Dadan Abdul Aziz Mubarok Muhamad Arya Hardiansyah Rama Chandra Jaya Ridho Riadi Akbar Wildan Guretno Prasetiyo