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All Journal Cognitionis Civitatis et Politicae Pengabdian: Jurnal Abdimas
Cemil Kaya
Sabanci University
Social Sciences

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DIGITAL GOVERNANCE AND PUBLIC SERVICE INNOVATION: CHALLENGES FOR CONTEMPORARY PUBLIC ADMINISTRATION Murat Arslan; Zeynep Toprak; Cemil Kaya; Eka Anjani Sapitri
Cognitionis Civitatis et Politicae Vol. 3 No. 1 (2026)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/politicae.v3i1.3548

Abstract

Digital governance has become a central strategy in contemporary public administration, driven by rapid technological advancements and increasing demands for efficient, transparent, and citizen-centered services. The integration of digital technologies promises to transform public service delivery; however, the extent to which these transformations result in meaningful innovation remains contested. The study aims to examine how digital governance influences public service innovation and to identify the institutional and organizational challenges that shape its effectiveness. A mixed-methods research design was employed, combining survey data from 120 public sector professionals with qualitative analysis of interviews and policy documents. Quantitative analysis was conducted using descriptive and inferential statistics, while qualitative data were analyzed through thematic coding to capture contextual dynamics. The findings reveal that digital governance significantly improves operational efficiency but has limited impact on citizen engagement and participatory outcomes. Evidence indicates that organizational capacity, leadership, and institutional culture play critical roles in mediating innovation processes, often constraining the transformative potential of digital technologies. The study concludes that digital governance should be understood as a socio-technical process requiring alignment between technology, institutions, and citizen needs, offering important implications for policy development and administrative reform.
Reimagining Community Empowerment: Integrating Digital Technology, Social Innovation, and Cultural Sustainability Zeynep Toprak; Cemil Kaya; Hale Yilmaz; Guntur Arie Wibowo
Pengabdian: Jurnal Abdimas Vol. 4 No. 1 (2026)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/abdimas.v4i1.3409

Abstract

Background: Community empowerment has become increasingly complex in the context of rapid digital transformation, evolving social challenges, and the growing urgency of cultural sustainability. Conventional empowerment models often treat digital technology, social innovation, and culture as separate domains, limiting their capacity to respond holistically to contemporary community needs. Objective: This study aims to reimagine community empowerment by examining how digital technology, social innovation, and cultural sustainability can be integrated into a coherent and mutually reinforcing framework. Methods: The research employed a qualitative-dominant design supported by descriptive and inferential analysis. Data were collected through interviews, observations, document analysis, and secondary program data involving community members, local leaders, and innovation facilitators. Results: The findings indicate that communities achieve stronger empowerment outcomes when digital tools are embedded within socially driven innovation and aligned with local cultural values. Integrated practices enhance participation, collective agency, innovation capacity, and cultural continuity, while technology-centered approaches alone produce limited and uneven outcomes. Conclusion: The study concludes that sustainable community empowerment requires an integrative approach in which digital technology functions as an enabling instrument, social innovation acts as a transformative mechanism, and cultural sustainability provides normative grounding. This model offers a holistic pathway for inclusive and resilient community development.
Co-Authors Eka Anjani Sapitri Guntur Arie Wibowo Hale Yilmaz Murat Arslan Zeynep Toprak