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All Journal VISI SAKTI: Jurnal Industri Kreatif dan Inovatif
Imanuel Sembiring
Universitas Efarina
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PENINGKATAN EFEKTIVITAS PELAYANAN PUBLIK MELALUI REDESIGN PROSES BISNIS INSTANSI PEMERINTAH Bahdin Nur Tanjung; Parlaban Karo-Karo; Imanuel Sembiring
Jurnal Industri Kreatif dan Inovatif Vol. 3 No. 2 (2025): Pengembangan Komunikasi Visual dan Komunikasi Digital
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/visisakti.v3i2.1028

Abstract

This Community Service Program (PKM) activity aims to improve the effectiveness of public services through business process redesign at partner government agencies. Common problems encountered include long and repetitive service flows, non-standard requirements, high queues, uncertain completion times, and a lack of traceability of service status. The program is implemented through as-is process mapping, cycle time and bottleneck measurement, root cause analysis, to-be process design (step simplification, reduced handoffs, document standardization, and role refinement), SOP and SLA development, and implementation training and trial assistance. The main outputs are new process maps, service SOPs, SLAs/service time standards, forms/checklists, and service performance indicators. Improvements are targeted at reducing service times, increasing service certainty, and increasing user satisfaction.
PENGALAMAN KARYAWAN DAN ENGAGEMENT PASCA- PANDEMI DI INDUSTRI INDONESIA Bahdin Nur Tanjung; Parlaban Karo-Karo; Imanuel Sembiring
Jurnal Industri Kreatif dan Inovatif Vol. 3 No. 2 (2025): Pengembangan Komunikasi Visual dan Komunikasi Digital
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/visisakti.v3i2.1040

Abstract

This study examines significant changes in employee experience, employee engagement, and employee well-being in Indonesia’s industrial sector in the post-COVID-19 period. Using a qualitative conceptual approach through a systematic literature review, the research aims to analyze employees’ work experiences, assess engagement levels, and evaluate well-being across physical, mental, emotional, and social dimensions. Findings indicate a shift toward remote and hybrid work models, where about 83% of employees prefer this flexible arrangement. Nevertheless, the transition also brings challenges, including increased workload, heightened mental pressure, and declining well-being. The study identifies key factors influencing these three areas: adaptive leadership (e-leadership), organizational support (Perceived Organizational Support/POS), and the importance of digital transformation supported by employee training. The paper provides strategic recommendations for management to enhance employee experience, sustain engagement, and support employee well-being in the post-pandemic context.
Co-Authors Bahdin Nur Tanjung Parlaban Karo-Karo