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All Journal Jurnal Manajemen Kesehatan Indonesia Martabe : Jurnal Pengabdian Kepada Masyarakat
Semara Yanti, Ni Komang
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Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Education Health Professions Social Sciences

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PENGUATAN PENGETAHUAN KADER POSYANDU DESA CARANG SARI TENTANG ISI PIRINGKU DAN PENCEGAHAN STUNTING Diwian Jaya Putra, I Putu Okta; Semara Yanti, Ni Komang; Ika Farmani, Putu; Ayu Laksmini, Putu
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 9, No 4 (2026): MARTABE : JURNAL PENGABDIAN KEPADA MASYARAKAT
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v9i4.%p

Abstract

Pengentasan stunting merupakan salah satu program pemerintah yang utama untuk dilakukan saat ini. Hal tersebut juga sejalan dengan salah satu target Sustainable Development Goal, yaitu perbaikan gizi masyarakat. Sebagai bentuk dan upaya untuk meneruskan hal tersebut, pengabdian kepada masyarakat dilaksanakan untuk memberikan penguatan pengetahuan kepada kader posyandu tentang isi piringku dan pencegahan stunting. Pengabdian kepada masyarakat ini dilakukan menggunakan metode sosialisasi, serta untuk mengukur pengetahuan para peserta digunakan kuesioner pre-test dan post-test. Hasil dari pengabdian masyarakat yang dilakukan menunjukkan adanya peningkatan rata – rata skor pengetahuan sebesar 6,75 menjadi 7,70 pada 60% kader posyandu. Akan tetapi, peningkatan yang didapatkan tersebut belum memiliki nilai yang signifikan (p = 0,065). Meskipun peningkatan pengetahuan belum menunjukkan perbedaan yang signifikan secara statistik (p = 0,065), terdapat kecenderungan peningkatan skor rata – rata. Hal ini menunjukkan bahwa intervensi edukasi memiliki potensi untuk meningkatkan pengetahuan, namun memerlukan penguatan melalui kegiatan yang berulang atau berkelanjutan
BESARAN PENGARUH MUTU PELAYANAN TERHADAP KEPUASAN PASIEN DI FASILITAS KESEHATAN: META ANALISIS Diwian Jaya Putra, I Putu Okta; Laksmini, Putu Ayu; Semara Yanti, Ni Komang; Farmani, Putu Ika; Tunas, I Ketut
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 1 (2026): April 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.1.2026.15-26

Abstract

The service operations of a health facility depend on patient satisfaction with the quality of service provided. Health care facilities must always look after the services provided to maintain good service quality. The result of an agency's service can be seen from 5 components, namely ‘SERVQUAL’. This research is a metaanalysis study that aims to measure the effect of the quality of service provided by health facilities on patient satisfaction. The data was obtained from 10 nationally reputable articles and analysed using the Review Manager (RevMan) 5.4.1 application. Based on the analysis conducted, it was found that all SERVQUAL components (Reliability, Responsiveness, Assurance, Empathy, Tangible) had the opportunity to generate patient satisfaction. The variable that has the greatest chance of producing patient satisfaction is empathy (Exp. B (OR) = 5.27; 3.34-8.31). Health care facilities are expected to maintain and pay attention to the quality of their services, both in terms of reliability, responsiveness, assurance, empathy, and physical evidence. For this reason, it is necessary to regularly evaluate and monitor all components owned by health service facilities to ensure that the quality of services implemented can meet the expectations of patients who come to visit.Keywords: Service Quality, Patient Satisfaction, Health Facility, Meta Analysis
Co-Authors ., Ni Putu Ayu Laksmini Diwian Jaya Putra, I Putu Okta I Ketut Tunas Ika Farmani, Putu Putu Ika Farmani