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All Journal Almana : Jurnal Manajemen dan Bisnis
Agustianeta, Yolanda
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of Volunteer Management on Intention to Continue Serving as a Volunteer with Organizational Commitment as a Mediator Among Indonesian Red Cross (PMI) Volunteers Agustianeta, Yolanda; Muizu, Wa Ode Zusnita; Yunizar, Yunizar
Almana : Jurnal Manajemen dan Bisnis Vol. 10 No. 1 (2026): April
Publisher : Bandung: Prodi Manajemen FE Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36555/almana.v10i1.2994

Abstract

Indonesia is a country with a high frequency of disaster occurrences. The role of humanitarian volunteers in disaster management activities was very important. However, managing volunteers remained a major challenge for non-profit organizations such as the Indonesian Red Cross (PMI). This study aimed to examine how volunteer management affected volunteers’ intention to continue, with organizational commitment as a mediating variable among PMI KSR volunteers in West Java. This study used a quantitative approach with an explanatory method. Data were collected through a questionnaire survey. The data were analyzed using Structural Equation Modeling (SEM). The results showed that volunteer management had a positive and significant effect on organizational commitment, while organizational commitment had a positive and significant effect on intention to continue as a volunteer. In contrast, volunteer management showed a negative direct effect on intention to continue as a volunteer. In addition, organizational commitment was proven to significantly mediate the relationship between volunteer management and intention to continue as a volunteer, indicating the presence of a competitive mediation effect. These findings emphasized the importance of strengthening organizational commitment as a key mechanism to enhance volunteer sustainability and improve the effectiveness of volunteer management practices in humanitarian organizations.
Co-Authors Wa Ode Zusnita Muizu Yunizar Yunizar, Yunizar