JSM (Jurnal SIFO Mikroskil)
Vol 19, No 2 (2018): JSM Volume 19 Nomor 2 Tahun 2018

Analisis Kualitas Website Layanan Pengadaan Secara Elektronik Dengan Menggunakan Model WebQual 4.0 Pada Pemerintah Kabupaten Simalungun

Erwin Setiawan Panjaitan (STMIK Mikroskil)
Lihardo Rawaja Haloho (STMIK Mikroskil)
Salsalina Sembiring (STMIK Mikroskil)



Article Info

Publish Date
29 May 2018

Abstract

WebQual is one of the Web site quality-based Measurement methods, which have been contacted from WebQual 1.0 to WebQual 4.0. This study uses the WebQual 4.0 model, which corrects the three variables of usability, quality of information, and quality of quality website service interaction. This research aims to improve the quality of service website and government service of Simalungun Regency. The sample of the research is 42 people, where the sample location using sampling saturation. Data were collected through a questionnaire containing statements about user perceptions about the website. The data will be used to obtain the value of the WebQual Index used to determine the value of service quality. The result of the value of WebQual Index of each variable is usability is 0.85, the quality of information is 0.87 and the quality of service interaction is 0.86. Variables that most affect the quality of website services in general Simalungun District Government of the respondent is the variable quality of information with the WebQual Index of 0.87. Measurement Results WebQual Index shows that the quality of web service organizing electronically Simalungun District Government is very good with the value of Webqual Index of 0.86.

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Journal Info

Abbrev

jsm

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

Jurnal SIFO Mikroskil (JSM) is a journal that published by Lembaga Penelitian & Pengabdian kepada Masyarakat (LPPM) Universitas Mikroskil Medan, Indonesia. JSM published a journal twice a year, in April and October. The mission of JSM to share, develop and facilitate the output of research paper ...