Jurnal Informasi Kesehatan Indonesia (JIKI)
Vol 5 No 2 (2019): Jurnal Informasi Kesehatan Indonesia (JIKI)

PENGARUH RASA, PENAMPILAN, TINGKAT KEMATANGAN, SUHU, KEBERSIHAN DAN PORSI MAKANAN TERHADAP KEPUASAN PASIEN PADA PELAYANAN GIZI DI RS X MALANG

Hariez, Tsalits Maulidah (Unknown)
Akbar, Prima Soultoni (Unknown)



Article Info

Publish Date
12 Nov 2019

Abstract

Providing good quality food and the amount according to the needs and proper service for patients is the goal of organizing hospital food. nutritional service quality can also be seen from patient satisfaction with hospital facilities and services, including patient satisfaction in nutrition services. Patient satisfaction is product expectations and patient perceptions of service quality. This study aims to determine the effect of the influence of taste, appearance, maturity level, temperature, cleanliness and portion of food on patient satisfaction in nutritional services in Malang. This research design is observational analytic with cross design. This research was conducted at X Malang Hospital. The respondents of this study were 70 people. The dependent variable is the influence of taste, appearance, maturity, temperature, cleanliness and portion of food. Independent variable is patient satisfaction The results showed that patient satisfaction was influenced by the influence of taste (b = 2.41; 95% CI = 0.05 to 0.46; p = 0.016), appearance (b = 2.41; 95% CI = 0.05 to 0.46; p = 0.016), maturity level ( b = 2.41; 95% CI = 0.05 to 0.46; p = 0.016), temperature (b = 2.41; 95% CI = 0.05 to 0.46; p = 0.016) and cleanliness and portion of food (b = 2.41; 95% CI = 0.05 to 0.46; p = 0.016). Keywords: food quality, nutritional service satisfaction

Copyrights © 2019






Journal Info

Abbrev

JIKI

Publisher

Subject

Health Professions Nursing Public Health

Description

Jurnal Informasi Kesehatan Indonesia is a journal to disseminate various scientific papers on health development and other research of health also disseminate the conceptual thoughts or ideas and research results that have been achieved in the area of health ...