USER ACCEPTANCE OF SMART HOUSEKEEPING: A STUDY OF TAM MODEL PROTOTYPE IN HOTEL INDUSTRY

Hamid, Rasidah
Mohd Hashim, Nor Hanisah
Abdul Razak, Intan Rahayu
Tuan Ismail, Tuan Ahmad
Ramli, Noorazlin
Mohi, Zurinawati
Wan Nawawi, Wan Nazriah
Baba, Noradzhar

International Journal of Supply Chain Management
Vol 9, No 3 (2020): International Journal of Supply Chain Management (IJSCM)

  Abstractâ??An empirical assessment of the theoretical framework for this study included a survey of 120 employees that working in 4 hotels around Klang Valley that have an experience using smart housekeeping trolley. The resulting data were analyzed using the PLS-SEM methodology by using the SmartPLS 3.0 software. The findings suggested that Perceived Usefulness, Perceived Ease of Use, and Perceived Innovativeness give a positive significant impact towards Attitude. Besides that, Attitude, Perceived Usefulness, and Perceived Ease of Use simultaneously significantly affect Intentions. In addition, Attitude gives a partial mediating effect toward the relationship of Perceived Usefulness and Perceived Ease of Use toward Intentions, but give a full mediating effect toward the relationship of Perceived Innovativeness and Intentions.Keywordsâ??PLS-SEM, Mediating Analysis