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All Journal International Journal of Supply Chain Management Journal of Tourism, Culinary, and Entrepreneurship (JTCE)
Mohi, Zurinawati
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Transportation

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USER ACCEPTANCE OF SMART HOUSEKEEPING: A STUDY OF TAM MODEL PROTOTYPE IN HOTEL INDUSTRY Hamid, Rasidah; Mohd Hashim, Nor Hanisah; Abdul Razak, Intan Rahayu; Tuan Ismail, Tuan Ahmad; Ramli, Noorazlin; Mohi, Zurinawati; Wan Nawawi, Wan Nazriah; Baba, Noradzhar
International Journal of Supply Chain Management Vol 9, No 3 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (533.011 KB)

Abstract

  Abstractâ??An empirical assessment of the theoretical framework for this study included a survey of 120 employees that working in 4 hotels around Klang Valley that have an experience using smart housekeeping trolley. The resulting data were analyzed using the PLS-SEM methodology by using the SmartPLS 3.0 software. The findings suggested that Perceived Usefulness, Perceived Ease of Use, and Perceived Innovativeness give a positive significant impact towards Attitude. Besides that, Attitude, Perceived Usefulness, and Perceived Ease of Use simultaneously significantly affect Intentions. In addition, Attitude gives a partial mediating effect toward the relationship of Perceived Usefulness and Perceived Ease of Use toward Intentions, but give a full mediating effect toward the relationship of Perceived Innovativeness and Intentions.Keywordsâ??PLS-SEM, Mediating Analysis
Room guest satisfaction towards guestroom physical environment quality in the theme hotel Ali, Atikah Shahira Mohd; Nurin, Shahirah Shah; Mohi, Zurinawati
Bahasa Indonesia Vol 3 No 2 (2023): OCTOBER 2023
Publisher : School of Tourism, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jtce.v3i2.3966

Abstract

Guestroom design is essential in any hotel industry that can attract potential new guests. One of the advantages of a unique and memorable pleasant guestroom design is increasing revenue and profit for hotel operations. Today, many guestroom designs can merge with room guest satisfaction. Many themes and colors can enhance guest preferences to stay in the hotel. This study investigates the relationship between guestrooms' physical environment quality dimensions (i.e., guestroom ambiance, guestroom layout, guestroom cleanliness, guestroom furnishing, and guestroom lighting) towards room guest satisfaction. One hundred forty-five questionnaires were collected from the guest who stayed at a theme hotel; however, only 136 met the preliminary screening and were acceptable to test hypothesized relationships among the physical environment quality dimensions towards room guest satisfaction. The data were analyzed using multiple regression analysis. The study's result indicated significant relationships between guestroom ambiance, guestroom layout, guestroom cleanliness, guestroom furnishing, guestroom lighting, and room guests’ satisfaction. The outcome of this paper suggests that the hotel industry improve their design in hotel guestrooms and the hotel designers for upcoming build new hotels.
The physical environment quality of the theme hotels in Malaysia: Are guests satisfied? Asmara, Tengku Nur Afiqah Tengku; Mohi, Zurinawati
Bahasa Indonesia Vol 4 No 2 (2024): OCTOBER 2024
Publisher : School of Tourism, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jtce.v4i2.4939

Abstract

Trends in accommodation are a part of the traveler's lifestyle, seeking valuable experiences during their stay. The phenomenon of theme hotels has become a trend in Malaysian accommodation. Unique physical architecture design made a special accommodation in a theme hotel. Physical environment quality is an important attribute that influences guest satisfaction by meeting their needs and expectations. Two primary dimensions, i.e., surrounding indoor and guestroom, were identified for the physical environment quality. Data were obtained from a questionnaire distributed randomly to 400 respondents in five selected theme hotels, and 375 completed questionnaires were returned. However, 360 were appropriate for further analysis. This study was analyzed using Exploratory Factor Analysis and multiple regression analysis. The results show that hotel ambiance and facility aesthetics significantly influence indoor dimensions. The guestroom's cleanliness significantly influenced guest satisfaction with the guestroom dimensions. Findings could assist the management of theme hotels and employees in improving their physical environment quality to ensure guests’ satisfaction. Limitations and future research recommendations are presented.
Co-Authors Abdul Razak, Intan Rahayu Ali, Atikah Shahira Mohd Asmara, Tengku Nur Afiqah Tengku Baba, Noradzhar Hamid, Rasidah Mohd Hashim, Nor Hanisah Nurin, Shahirah Shah Ramli, Noorazlin Tuan Ismail, Tuan Ahmad Wan Nawawi, Wan Nazriah