<![CDATA[Dunia Games is a news portal founded by PT. Telekomunikasi Selular as a media provider of the latest information for the video game, gaming industry, e-Sport and technology. But there are still problems in this application such as poor display and complicated journeys that make users difficult to find information or achieve their goals. From these problems, it is necessary to evaluate and improve the design and journey that is likely to complicate the user. This study aims to identify usability issues and design user experience from the Dunia Games application. Problem identification is done by evaluating using the heuristic evaluation method with expert evaluators. After the problem is identified in the first stage of evaluation, the user experience design will be done using the Human Centered Design method. The design of user experience is based on qualitative analysis which contains requests from stakeholders and the findings of the problem carried out in the first stage of evaluation. There were 27 problem findings found in the first stage of evaluation such as complicated journey and the absence of assistance functions in using the Dunia Games application. In the second stage of the evaluation the problem that found was fewer than the problem in the first stage of evaluation. The results of this study are the identification and analysis of usability issues and design recommendations in the form of high-fidelity prototypes as a repair solution.]]>
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