Jurnal Manajemen Pelayanan Publik
Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik

The Evaluation of Policies and Success Factors of E-Government Parking Tax Implementation in Capital Region of Jakarta

Evi Ratna Wulandari (Faculty of Administrative Sciences, University of Indonesia)
Roy Valiant Salomo (Faculty of Administrative Sciences, University of Indonesia)



Article Info

Publish Date
27 Feb 2021

Abstract

The implementing of parking tax e-government policy in DKI Jakarta has been going on for approximately 7 (seven) years. In its implementation, there are many advantages and disadvantages that have an impact on the performance targets that have been set. This study aims to analyze and evaluate the policies and factors that determine the success of implementing the parking tax e-government in DKI Jakarta. This study uses the post-positivism method which uses theory as a reference in understanding research problems. The evaluation results of this study indicate; (1) the benefits of the online system have not significantly helped tax officers in monitoring compliance with taxpayers because only 3.37% of taxpayers routinely report their business transactions; (2) e-government applications have not been able to integrate Bapenda, DPMPTSP and UP Parking; (3) sanctions have not been applied firmly; (4) the business license revocation sanction is not in accordance with the higher tax regulations; and (5) the obligation to report business transactions online has not been optimally applied to all parking taxpayers, because there is still unpreparedness both in terms of taxpayers and electronic device support.

Copyrights © 2021






Journal Info

Abbrev

jmpp

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation

Description

Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu ...