The Mediating Role of Customer Trust on the Relationships of Celebrity Endorsement and E-WOM to Instagram Purchase Intention

Ahmad Firman (STIE Nobel Indonesia)
Gunawan Bata Ilyas (STIE AMKOP)
Heru Kreshna Reza (Universitas Esa Unggul)
Setyani Dwi Lestari (Universitas Budi Luhur)
Aditya Halim Perdana Kusuma Putra (Universitas Muslim Indonesia)

Jurnal Minds: Manajemen Ide dan Inspirasi
Vol 8 No 1 (2021): June

This study aims to reanalyze and reconfirm the relationships of celebrity endorsements and E-WOM on consumer purchasing intentions and examine the indirect influence of celebrity endorsements and e-WOM and trust as the mediation of purchase intentions. This study is the first in Indonesia to analyze the above mediating relationships. The data are from 100 Instagram users responding to online questionnaires and analyzed with PLS-SEM. The results showed that celebrity endorsement and e-WOM positively influence consumer confidence and purchasing intentions by mediating trust variables. This research highlights the role of influence in creating positive buzzes to the promoted sales.