Jurnal Minds: Manajemen Ide dan Inspirasi
Vol 8 No 1 (2021): June

Determination of Internet Banking Customer Satisfaction - Study at SOE Bank in Indonesia

Imaduddin Murdifin (Universitas Muslim Indonesia)
Munawir Nasir (Universitas Muslim Indonesia)
Muhammad Ashoer (Universitas Muslim Indonesia)
Muh. Haerdiansyah Syahnur (Universitas Muslim Indonesia)

Article Info

Publish Date
18 Jun 2021

Abstract

This study seeks to identify the role of perception of information technology, service quality, and trust on customer satisfaction of internet banking users in several State-Owned Enterprises (SOE) Banks in Indonesia. The study involved 228 respondents from BBRI, BMRI, and BBNI. The stages in data analysis involve the classical assumption, validity & reliability, and effect test using PLS-SEM. The results accept all hypotheses with positive and significant effects. This study finds that the optimal use and application of information technology systems can increase perceptions of internet banking use on customer satisfaction at SOE banks in Indonesia.

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Journal Info
Jurnal Minds: Manajemen Ide dan Inspirasi
Website

Abbrev

minds

Publisher

Universitas Islam Negeri Alauddin Makassar

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Minds: Manajemen Ide dan Inspirasi is a scientific and open-access journal (CC-BY clearance), published by the Management Department of the Faculty of Islamic Economics and Business, Universitas Islam Negeri Alauddin Makassar, Indonesia. It is a bi-annual publication, i.e., by June and ...