PUBLIC SERVICES RESPONSIBILITY: HANDLING OF UNDOCUMENTED CITIZENS BY SANTIAGO SUB-GOVERNMENT IN SANGIHE ISLAND REGENCY

Katerina Bataha (Public Administration Department, Faculty of Social and Political Science, UPN Veteran Jawa Timur, Surabaya)
Diana Hertati (Public Administration Department, Faculty of Social and Political Science, UPN Veteran Jawa Timur, Surabaya)
Dandi Darmadi (Public Administration Department, Faculty of Social and Political Science, UPN Veteran Jawa Timur, Surabaya)
Binti Azizatun Nafi’ah (Public Administration Department, Faculty of Social and Political Science, UPN Veteran Jawa Timur, Surabaya)

Dia: Jurnal Administrasi Publik
Vol 19 No 02 (2021): PUBLIC ADMINISTRATION

The government of Santiago Sub-District, Tahuna District has found that there are undocumented citizens who have been working and living in the Santiago Sub-District, Tahuna District for years. Refers to the 1945 Constitution Article 26 Paragraph 2, undocumented citizens who have worked and live in the area of the Santiago Sub-District are citizens who are entitled to public services as described in Law Number 25 of 2009 Article 1. This study aims to determine the responsiveness of the Santiago Sub-District government in handling undocumented citizens in the Santiago Sub-District, Sangihe Islands Regency. The type of research used is qualitative with a case study approach to explain the phenomenon related to the responsiveness of the Santiago Sub-District government in dealing with the problem of undocumented citizens by using 3 responsiveness indicators, namely the ability to respond, speed of service, and accuracy of serving. The results showed that the responsiveness of the Santiago Sub-District government in handling undocumented citizens was going well and was right on target.