<![CDATA[PT Angkasa Pura II (Persero) is a State-Owned Enterprise (BUMN) which is engaged in airport service business and services related to airports in the western part of Indonesia. Currently PT Angkasa Pura II (Persero) already has an application that can help run operational activities. However, in its application, the implementation of IT operational management found several problems such as taking too long to access the system, the existence of hardware that has been damaged for about a year. Based on these problems, the use of the COBIT 5 Framework will help to measure the level of capability in the DSS01 (Operational Management) process that has been carried out by the IT Division of PT Angkasa Pura II (Persero). The purpose of this study was to determine the evaluation results of the capability level and provide recommendations based on the results of the evaluation. The level of capability in the DSS01 process is at level 1 with a percentage of 72.5%. While the expected level of capability is level 2 so that there is a gap of 1. The recommendations for improvement given consist of 6 recommendations which are mapped into the roadmap.]]>
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