AKSELERASI: Jurnal Ilmiah Nasional
Vol 3 No 3 (2021): AKSELERASI: JURNAL ILMIAH NASIONAL

THE EFFECT OF SERVICES AND IMAGES ON TOURIST SATISFACTION AS USERS OF TRANS-JAKARTA TO TOURISM DESTINATIONS AT RAGUNAN WILDLIFE PARK DURING THE COVID-19 PANDEMIC

Gagih Pradini (Universitas Nasional Jakarta)
Rahayu Lestri (Universitas Nasional Jakarta)
Resti Hardini (Universitas Nasional Jakarta)

Article Info

Publish Date
22 Nov 2021

Abstract

Tourism is one of the essential components to drive economic growth around the world in recent times, one of the tourism activities is visiting tourism destinations. This research activity is expected to provide the correct strategic input for Transjakarta companies during the pandemic. The variables used are Service Quality (X1) and Image (X2). Determining the location and channel used to provide services to customers involves thinking about how to deliver or deliver services to customers and where this will be done. Problem Solving Orientation states and Dependent Satisfaction (Y1) where service, product, and image benchmarks are maintained during the pandemic despite following health protocols.

Copyrights © 2021




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Journal Info
AKSELERASI: Jurnal Ilmiah Nasional
Website

Abbrev

ja

Publisher

GoAcademica Research dan Publishing

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences

Description

AKSELERASI: Jurnal Ilmiah Nasional is open access and peer-reviewed Journal, JIN is a scientific journal that contains the results of research and theoretical studies of Social Sciences and Exact Sciences. Managed by GoAcademica Research & Publishing. Focus and Scope AKSELERASI: Jurnal Ilmiah ...