Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Vol 6 No 4 (2022): April 2022

Analisis Perbandingan Pengalaman Pengguna pada Aplikasi Video Conference menggunakan Metode UX Curve (Studi Kasus Zoom dan Meet)

Aisyah Altus Sholikah (Fakultas Ilmu Komputer, Universitas Brawijaya)
Hanifah Muslimah Az-Zahra (Fakultas Ilmu Komputer, Universitas Brawijaya)
Diah Priharsari (Fakultas Ilmu Komputer, Universitas Brawijaya)



Article Info

Publish Date
15 Feb 2022

Abstract

Google Meet and Zoom are video conferencing applications that are widely used during the COVID-19 pandemic as an alternative in conducting online activities. Both have differences in features and appearance which certainly make the user experience different. According to this, a study was conducted to compare the long-term user experience on the Google Meet and Zoom applications using the UX Curve method. There are 10 respondents for each application who are active students in the organization. Respondents describe their experiences in a UX curve template with 5 dimensions or points of view: general UX, attractiveness, ease of use, utility, and degree of use. Based on data collection, 50 curves were obtained for each Google Meet and Zoom application. The number of improving curve tendencies generated against Google Meet is more than Zoom, but on the other hand the curve is deteriorating and stable. This shows that Google Meet users are more satisfied with Google Meet, compared to Zoom users towards Zoom itself. This is supported by the percentage of positive reasons obtained for Google Meet, which is 75.2%, while for Zoom it is 73.6%. In addition, the Zoom application is proven to leave more impressions and experiences for users with a greater number of user reasons than Google Meet.

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Journal Info

Abbrev

j-ptiik

Publisher

Subject

Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Description

Jurnal Pengembangan Teknlogi Informasi dan Ilmu Komputer (J-PTIIK) Universitas Brawijaya merupakan jurnal keilmuan dibidang komputer yang memuat tulisan ilmiah hasil dari penelitian mahasiswa-mahasiswa Fakultas Ilmu Komputer Universitas Brawijaya. Jurnal ini diharapkan dapat mengembangkan penelitian ...