The Impact of Employee Satisfaction, Organizational Commitment, Job Performance and Teamwork as the Success Factors in FedEx: A Study of FedEx’s Employees in Malaysia

Qing, Koh Jhee
Kee, Daisy Mui Hung
Soon, Joel Chen Tai
Hui, Chin Kah
Kelvin, Ch’ng
Singh, Abishek
Kurniawan, Obaja Elka
Alotaibi, Aisha Bader
Pandey, Rudresh
Quttainah, Majdi Anwar
Sin, Liem Gai

International Journal of Tourism and Hospitality in Asia Pasific
Vol 3, No 2 (2020): June 2020

In 1971, FedEx was founded as Federal Express Corporation, by Frederick W. Smith. In the world of supply chain services, FedEx is one of the most trusted and respected brands. The main goal of FedEx is to make sure that FedEx is their customers' first choice, by delivering world-class customer experience. FedEx ensures that they deliver world-class customer experience to their customers so that their loyalty towards FedEx will grow and they will not risk trying another carrier service. FedEx takes care of its people first, believing they will then take care of its customers. For this reason, FedEx top leaders commit the “People First” philosophy.