E-JRM
eJrm Vol. 11 No. 15 Februari 2022

Pengaruh Sistem Pelacakan Online Dan Ketepatan Waktu Pengiriman Terhadap Kepuasan Pelanggan (Studi Kasus JNE Cabang Utama Malang)

Muchammad Maslikhan (Unknown)
Muhammad Ridwan Basalamah (Unknown)
Ita Athia (Unknown)

Article Info

Publish Date
25 Mar 2022

Abstract

AbstractThis study aims to analyze the effect of online tracking systems and on time delivery on customer satisfaction at JNE Malang. This research uses quantitative research. The location of this research was conducted at JNE Main Branch Malang, Jl. Hamid Rusdi No. 95, Bunulrejo, Kec. Blimbing, Malang City, East Java 65121. The population used in this study were all users of JNE Main Branch Malang and the number of samples taken in this study was 100 respondents. The results of this study state that the Effect of Online Tracking System and Timeliness on Customer Satisfaction is significant, the Effect of Online Tracking System on Customer Satisfaction is significant and the Effect of Timeliness on Customer Satisfaction is significant.

Copyrights © 2022




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
325.873 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
E-JRM
Website

Abbrev

jrm

Publisher

Universitas Islam Malang

Subject

Economics, Econometrics & Finance

Description

E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya ...