Metafora: Education, Social Sciences and Humanities Journal
Vol. 7 No. 1 (2023): Sosial Academic

Corporate Image Management through Social Media: Literature Review of Research before and during the Covid-19 Pandemic

Tatak Setiadi (Universitas Negeri Surabaya)



Article Info

Publish Date
10 Apr 2023

Abstract

The continuity of a company's business processes that have a good image will have an impact on a good company reputation. This article attempts to provide a literature review on the role of information and communication technology in building corporate image through social media before and during the Covid-19 pandemic. During the pandemic, reputation is an asset that can help a company to get through any difficult times. In addition, reputation will add to the market value of a company. As an element of reputation, corporate image needs to be built so that it can be beneficial for the company and can increase market value, especially amidst the Covid-19 pandemic. The discussion about corporate image developed since Abratt (1989) and Nguyen & LeBlanc (1998) offered a new approach in corporate image management. The study conclude that in certain ways companies need various strategies in building their image including by using social media power to deliver positive information to publics.  

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Journal Info

Abbrev

metafora

Publisher

Subject

Humanities Education Social Sciences

Description

Metafora : Education, Social Sciences and Humanities Journal published by Universitas Negeri Surabaya cooperates with Asosiasi Program Studi Pendidikan Sosiologi dan Antrapologi Indonesia (APPSANTI) under the management of the Department of Social Sciences (MOU), discuss about education, social and ...