Gema Wisata
Vol. 19 No. 2 (2023): Mei : Jurnal Ilmiah Pariwisata

Pengaruh Kualitas Pelayanan, Fasilitas Hotel dan Harga Terhadap Kepuasan Konsumen Di Hotel Noormans Semarang

Muhammad Noor Cholis (STIEPARI Semarang)
Enik Rahayu (Unknown)
Renny Apriliyani (Unknown)
Susmono Widagdo (Unknown)
Henry Yuliamir (Unknown)

Article Info

Publish Date
22 Jun 2023

Abstract

The purpose of this study is to determine the effect of service quality, hotel facilities and prices on customer satisfaction at Hotel Noormans Semarang. Research data obtained through documentation and questionnaires. The sample used in the study was 125 respondents. The data obtained were processed using descriptive analysis and quantitative statistical analysis. The data analysis technique used is multiple linear regression analysis, model testing and hypothesis testing. The results of the analysis show that partially and simultaneously the variables of service quality, hotel facilities and prices affect customer satisfaction at Noormans Hotel Semarang

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Journal Info
Gema Wisata
Website

Abbrev

gemawisata

Publisher

Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Subject

Social Sciences

Description

Gemawisata: Jurnal Ilmiah Pariwisata diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang. Penerbitan jurnal ini bertujuan untuk meningkatkan kualitas ilmu pengetahuan, serta menyalurkan minat berbagi dan menyebarluaskan ilmu pengetahuan kepada akademisi, mahasiswa, praktisi ...