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All Journal Gema Wisata
Renny Apriliyani
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Social Sciences

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Pengaruh Kualitas Pelayanan, Fasilitas Hotel dan Harga Terhadap Kepuasan Konsumen Di Hotel Noormans Semarang Muhammad Noor Cholis; Enik Rahayu; Renny Apriliyani; Susmono Widagdo; Henry Yuliamir
Gemawisata: Jurnal Ilmiah Pariwisata Vol. 19 No. 2 (2023): Mei : Jurnal Ilmiah Pariwisata
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemawisata.v19i2.317

Abstract

The purpose of this study is to determine the effect of service quality, hotel facilities and prices on customer satisfaction at Hotel Noormans Semarang. Research data obtained through documentation and questionnaires. The sample used in the study was 125 respondents. The data obtained were processed using descriptive analysis and quantitative statistical analysis. The data analysis technique used is multiple linear regression analysis, model testing and hypothesis testing. The results of the analysis show that partially and simultaneously the variables of service quality, hotel facilities and prices affect customer satisfaction at Noormans Hotel Semarang
Co-Authors Budi Purnomo Enik Rahayu Muhammad Noor Cholis Susmono Widagdo Yuliamir, Henry