International Journal of Economy, Education and Entrepreneurship (IJE3)
Vol. 3 No. 2 (2023): International Journal of Economy, Education and Entrepreneurship

HEALTH WORKERS ENGAGEMENT: THE KEY OF EXCELLENCE SERVICE IN THE PRIVATE HOSPITAL

Tita Miawati (Universitas Pakuan)
Didik Notosudjono (Universitas Pakuan)
Widodo Sunaryo (Universitas Pakuan)



Article Info

Publish Date
08 Aug 2023

Abstract

In recent years, many studies on employee engagement have generated findings that engagement become an important factor in providing successful services to healthcare organizations. This study aims to find out the condition of health workers’ engagement in private hospitals and the role of organizational culture and servant leadership as drivers of employee engagement. The research sample of 118 frontline health workers had taken with a random sampling technique from health workers of two private hospitals in Indonesia. This study designed a survey method and used questionnaires to measure the strength of health workers' engagement, organizational culture, and servant leadership. The research findings generated some promising results that both the organizational culture of the hospital and the servant leadership of health workers' supervisors positively affect health workers' engagement. The role of organizational culture has a stronger effect on health workers' engagement than servant leadership. This research results recommended fostering work values in maintaining an organizational culture of the hospitals and increasing the spirit of service from the supervisor toward their employee subordinate

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Journal Info

Abbrev

home

Publisher

Subject

Economics, Econometrics & Finance Education Other

Description

International Journal of Economy, Education and Entrepreneurship (IJE3) is a peer-refereed open-access international journal which has been established for the dissemination of state-of-the-art knowledge in the field of Economy and Education. Starting from 2021, IJE3 would be published Three times ...