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EXPLORATORY STUDY OF EMPLOYEE ENGAGEMENT Tita Miawati; Widodo Sunaryo; Nancy Yusnita
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 4, No 2 (2020): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v4i2.2449

Abstract

Employee engagement is now recognized as an important topic in the company because it relates with turnover rate, productivity of employee and finally to the company growth. A study conducted to describe the finding of an effort to increase the effectiveness of engagement implementation by company in order to increase level of employee engagement. The study used qualitative research method through exploratory study in a multinational company in Jakarta. Data obtained through interviews with key leaders of the company to find out how the implementation of engagement conducted by the company, and a Focus Group Discussion of employee groups to determine the condition of employee engagement. The researchers analyzed the data from both of company and employees to see if there is a gap between engagement implementation by the company and the conditions of employee engagement. To obtain the validity of the data, researchers used triangulation techniques carried out by experts in the HR field. The study found that the company's efforts to implement employee engagement had not been carried out optimally and equally on all engagement indicators. Likewise, the condition of employee engagement has not yet reached optimal conditions. The conclusion described that there is a gap between company’s engagement implementation program and the engagement conditions felt by employees. Thus, it is necessary to make efforts to improve the effectiveness of engagement implementation so that increasing the employee engagement bring contributes to the company's growth
HEALTH WORKERS ENGAGEMENT: THE KEY OF EXCELLENCE SERVICE IN THE PRIVATE HOSPITAL Tita Miawati; Didik Notosudjono; Widodo Sunaryo
International Journal of Economy, Education and Entrepreneurship Vol. 3 No. 2 (2023): International Journal of Economy, Education and Entrepreneurship
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ije3.v3i2.172

Abstract

In recent years, many studies on employee engagement have generated findings that engagement become an important factor in providing successful services to healthcare organizations. This study aims to find out the condition of health workers’ engagement in private hospitals and the role of organizational culture and servant leadership as drivers of employee engagement. The research sample of 118 frontline health workers had taken with a random sampling technique from health workers of two private hospitals in Indonesia. This study designed a survey method and used questionnaires to measure the strength of health workers' engagement, organizational culture, and servant leadership. The research findings generated some promising results that both the organizational culture of the hospital and the servant leadership of health workers' supervisors positively affect health workers' engagement. The role of organizational culture has a stronger effect on health workers' engagement than servant leadership. This research results recommended fostering work values in maintaining an organizational culture of the hospitals and increasing the spirit of service from the supervisor toward their employee subordinate