El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Vol. 5 No. 4 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam

Perlindungan Konsumen terhadap Tindakan Wanprestasi Produk E-Commerce

Febriansyah, Muhammad Vico (Unknown)
Mbaling, Constantius Mario Valentino (Unknown)
Tapilatu, Finsri Metanoya (Unknown)

Article Info

Publish Date
09 Feb 2024

Abstract

In e-commerce, there are often cases where customers are not satisfied with COD (Cash on Delivery) packages. Problems that often occur include delivery delays, lost packages, discrepancies between orders and products received, and difficulty canceling orders if there are problems or errors in delivery. Customers who experience COD delivery problems may lose trust in the seller and the e-commerce platform. Therefore, sellers and e-commerce platforms should ensure timely delivery of cash-on-delivery parcels in line with customer expectations, and resolve issues quickly and efficiently when they arise. By doing so, customer trust can be maintained and COD services can be used in the future. Keywords: e-commerce; selling shop

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Journal Info
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Website

Abbrev

elmal

Publisher

Institut Agama Islam Nasional Laa Roiba Bogor

Subject

Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam mempublikasi hasil riset dan kajian terkini bidang ekonomi, keuangan, manajemen dan bisnis Islam. Mulai 2011, jurnal ini terbit tiga kali setahun setiap Maret, Juli dan November. Jurnal ini dikelola oleh Pusat Riset dan Kajian Strategis (PRKS) Masyarakat ...